Employee Benefits Account Manager

Job title: Employee Benefits Account Manager

About the Role An Employee Benefits Account Manager to support our UK & Ireland Benefits team. You’ll manage a portfolio of clients, provide administrative support, and partner with the relevant Consultant to deliver outstanding client service.

What You'll Do

• Liaise with product providers, HR and other third parties as well as conducting client research consisting of in-depth analysis of many different types of financial contracts.
• Respond promptly to client enquiries regarding their existing arrangements, renewals and any changes in circumstances, including scheduling of renewals and re-enrolment dates.
• Support Consultants to onboard new clients, ensuring the benefit package meets the clients’ needs and all reports / market analysis / account manager process guides / summary of benefits are produced within agreed timeframes.
• Work in conjunction with the relevant Consultant to ensure that client expectations are exceeded in terms of the service levels and information provided.
• Generate market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio.
• Produce detailed policy summaries, recommendation reports and portfolio valuations for client review meetings.
• Ensure knowledge is refreshed and up to date concerning products, liaising with Head of Risk as well as Providers.
• Keep up to date with all relevant product, legislative and technical changes, as required.

What We're Looking For

• A positive attitude and behaviours, demonstrating an awareness and willingness to respond to customers to exceed their needs, requirements, and expectations.
• Strong communication — able to express themselves clearly and positively, both verbally and in written communication.
• Excellent organisation — able to prioritise customer needs above all else.
• Attention to detail, able to work at a fast pace and enjoy being busy.
• Previous Employee Benefits experience preferred.
• BA or BS degree preferred or equivalent experience.

Compensation & Benefits

• Matched employer pension contributions; Life Assurance and Group Income Protection; Lifestyle discounts for well-known brands.
• Opportunity for hybrid working; Generous annual leave allowance.
• Comprehensive Private Healthcare; Healthcare cash plan; Additional days off throughout the year to focus on wellbeing.
• Charity and community work: opportunities to volunteer and give back to the community; award-winning apprenticeship program.
• People First culture and a rich suite of employee benefits and out-of-work perks.