Emergency Operations Center Specialist 3rd shift

Emergency Operations Center Specialist 3rd shift Pay Range: $24.00 – $31.50 Brand: Victoria's Secret Location: Reynoldsburg, OH Location Type: On-site Job Area: Asset Protection and Safety Services Employment Type: Full-time Job ID: 04NOR

Why You Belong Here

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

Role Overview

Your Experience

Benefits

Location

Role Overview

Description

• EMERGENCY OPERATIONS CENTER SPECIALIST DC4

• Brand: Victoria’s Secret

• Location: Reynoldsburg, OH, US

• Location Type: On-site

• Shift: 3rd shift

• Job Area: Asset Protection and Safety Services

• Employment type: Full Time

• The Victoria’s Secret Emergency Operations Center (EOC) is a 24/7 global crisis monitoring and incident coordination function supporting the Asset Protection mission to safeguard people, product, and property. The EOC delivers time-critical alerts, intelligence, and situational awareness related to criminal activity, geopolitical events, severe weather, and natural disasters.

• The EOC Specialist operates in a team-based, high-speed environment to identify, assess, and triage security and crisis incidents impacting the enterprise. Serving as a primary intake and coordination point, the Specialist supports associates and business partners worldwide by ensuring timely escalation, accurate reporting, and coordinated response in accordance with established protocols.

• Your Impact

• Serve as a primary intake point for enterprise security and crisis-related calls, delivering professional customer service while collecting, assessing, and documenting incident information.

• Act as the initial responder for security and crisis incidents, conducting triage, coordinating response actions, and escalating to leadership as appropriate.

• Maintain continuous situational awareness by monitoring internal systems, OSINT, external media, and vendor feeds for emerging or active threats.

• Monitor building security systems, including access control, burglar and fire alarms, and CCTV platforms, coordinating issue resolution with Asset Protection and technical partners.

• Perform effectively in high-stress, time-sensitive situations, de-escalating emotional interactions and providing clear, safety-focused guidance.

• Produce accurate, timely, and detailed incident reports and situational updates for field leadership, stores, and home office partners.

• Support coordinated operational response efforts, including crisis management, enterprise risk escalation, and international travel safety monitoring.

• Perform additional duties as assigned to support continuous 24/7 operations.

Benefits

• Paid parental leave to bond with your new addition
• 401(k) savings plan with company match
• Merit increases and performance bonuses
• On-the-spot recognition and rewards for a job well done
• Employee stock purchase program
• Merchandise discounts
• Medical, dental, vision, and pharmacy coverage
• Tuition reimbursement
• Commuter benefits
• Company-provided uniforms
• Company-paid first aid, CPR, and AED certifications
• Excellent work schedules and shift differentials

Location

Working and Living in Columbus/Reynoldsburg, Ohio Known as The Discovery City, Columbus, Ohio, is a place where new ideas and creativity flourish. The Columbus/Reynoldsburg area is vibrant, eclectic, and on the move, with arts, shopping, dining, and entertainment. It is the state capital of Ohio and offers a rich variety of neighborhoods and activities.