Emergency Dispatcher

About the Role Emergency Dispatcher for Navajo County Sheriff's Department. This role operates fixed-base communications equipment including the 911 system, answers emergency and non-emergency calls, dispatches units, and maintains critical call information and coordination to support public safety. What You'll Do

• Operates fixed base communications equipment including the 911 system.
• Answers incoming emergency and non-emergency calls by telephone and radio; projects positive support of the department and county organizations at all times.
• Interviews callers and gathers details on complaints; relays pertinent information to officers in a factual and concise manner; provides information and assistance to the public.
• Communicates with caller to obtain information regarding seriousness of incident and if a perpetrator is armed and dangerous until first responders arrive on the scene, providing instruction and assurance to maintain as calm a situation as possible.
• Prioritizes calls for service and determines appropriate personnel to respond; dispatches calls for service to available officers, by radio and pager.
• Logs messages transmitted and received. Types all emergency assistance calls into the computer aided dispatch CAD incident logs; inputs and updates information into the NCIC computer system.
• Enters call history into database including date, time, caller name, type of incident, who call was referred to, arrival time on scene, and other details.
• Maintains status and awareness of Sheriff s patrol units and monitors alarms; tracks the location and activities of all officers on duty.
• Provides detailed call information to officers as needed; monitors message traffic and relays important information to officers. Notifies key County personnel on critical incidents; follows all Department policies and procedures to assure that officer safety is the top priority.
• Composes and sends teletypes to other agencies, for securing and sharing information about criminal histories and movements, warrants, incidents, information requests and resource information; obtains information in order to transport accused individuals across state lines.
• Checks records for stolen vehicles, missing persons, addresses, driver s licenses, criminal histories, etc.
• Performs inquiries and criminal history checks for officers through National Crime Information Center NCIC.
• Reports equipment malfunctions to the proper authority; maintains a current record of the location and availability of key personnel and emergency equipment.
• Performs various clerical tasks.
• Knowledge of laws, rules and regulations governing the dispatch process and use of dispatch equipment.
• Knowledge of County roads and routes.
• Knowledge of proper two-way radio and telephonic communication techniques and codes.
• Skill in the use of typewriter and computer keyboard.
• Skill in maintaining accurate and timely documentation and records.
• Skill in effectively communicating verbally and in writing.
• Skill in establishing and maintaining effective working relationships with employees, other agencies and the public. What We're Looking For
• Knowledge of laws, rules and regulations governing the dispatch process and use of dispatch equipment.
• Knowledge of County roads and routes.
• Knowledge of proper two-way radio and telephonic communication techniques and codes.
• Skill in the use of typewriter and computer keyboard.
• Skill in maintaining accurate and timely documentation and records.
• Skill in effectively communicating verbally and in writing.
• Skill in establishing and maintaining effective working relationships with employees, other agencies and the public.
• Ability to remain calm and provide instruction and assurance to maintain safety until first responders arrive.