Emergency Department Technician

Now Hiring: Emergency Department Technician (ED Tech)

Department: Emergency Department Reports To: Emergency Department Manager / Designee Position Type: [2 Full-Time Day/2 Full-Time Night / 1 Part-Time Day / 1 Part-Time Night] FLSA Status: [Non-Exempt]

Position Summary

Mountains Community Hospital is seeking a dependable, compassionate, and patient-focused Emergency Department Technician (ED Tech) to support our Emergency Department team.

The ED Tech provides clinical and operational support while serving as the primary clinical support person at the Emergency Department registration area. This position plays an important role in welcoming patients, monitoring individuals entering the Emergency Department, obtaining vital signs, communicating patient concerns to nursing staff, and assisting with patient flow.

Although primarily stationed at the Emergency Department registration desk, the ED Tech remains an integral part of the clinical team and must maintain timely communication with ED nursing staff regarding patient observations, vital signs, and changes in patient condition.

The ideal candidate is attentive, professional, compassionate, and able to recognize when a patient may require immediate nursing assessment.

Essential Duties and Responsibilities

Patient Intake and Registration Area Support

• Serve as the primary clinical support person stationed at the Emergency Department registration desk.
• Greet patients and visitors with professionalism, compassion, and respect.
• Obtain and document patient vital signs in accordance with hospital policies and procedures.
• Recognize abnormal vital signs or concerning symptoms and promptly notify the ED nurse.
• Communicate patient observations and relevant clinical information through the EMR, telephone, or direct verbal communication.
• Assist with wheelchair transportation and safe patient movement.
• Escort patients from the main registration area to the Emergency Department when directed.
• Maintain a clean, organized, and welcoming registration area.
• Monitor and replenish clinical supplies and assist with cleaning and preparing equipment.

Emergency Department Support

• Assist with patient transportation within the hospital as directed.
• Assist ED nursing staff with approved clinical support activities within the employee's training, demonstrated competency, and scope of practice.
• Provide additional ED support when authorized by the appropriate hospital supervisor, provided that doing so does not interfere with primary registration-area responsibilities or required entrance coverage.
• Respond appropriately to changing patient care needs and promptly communicate concerns to licensed nursing staff.

Patient Safety and Entrance Coverage

• Maintain continuous awareness of patients entering the hospital through the Emergency Department entrance.
• Ensure that the entrance is continuously monitored by appropriate hospital personnel.
• The entrance may not be staffed by Security alone. Required coverage must consist of either:
• A Security Guard and a Patient Access Representative; or
• A Security Guard and an ED Tech.
• Communicate with Security and Patient Access staff before leaving the registration area to ensure appropriate coverage is maintained.
• Never leave the entrance without confirming that the required coverage arrangement is in place.
• Promptly report patient safety concerns, changes in condition, abnormal vital signs, and other observations to the ED nurse.
• Follow hospital policies regarding patient identification, infection prevention, fall prevention, workplace safety, and confidentiality.

Communication and Teamwork

• Maintain timely and effective communication with ED nurses and other healthcare professionals.
• Utilize the EMR appropriately for documentation and communication.
• Communicate professionally with patients, families, Registration staff, providers, and other departments.
• Collaborate with the interdisciplinary team to support efficient patient flow and timely patient care.
• Maintain patient confidentiality in accordance with HIPAA and hospital policies.

Minimum Qualifications

• Current CNA certification and/or EMT certification required.
• Current Basic Life Support (BLS) certification required.
• High school diploma or equivalent preferred.
• Previous healthcare or direct patient-care experience preferred.
• Ability to recognize and promptly report changes in patient condition.
• Ability to work effectively in a fast-paced environment.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to assist with patient movement and transfers.
• Ability to lift, push, pull, and maneuver equipment and supplies as required.
• Ability to perform assigned duties in a fast-paced Emergency Department environment.

Important Role Expectations

The Emergency Department Technician is an extension of the Emergency Department clinical team. While the primary work assignment is the registration area, this position requires active communication with nursing staff and awareness of patients entering the hospital.

The ED Tech does not replace or assume the responsibilities of the Registered Nurse. All clinical concerns, abnormal findings, and changes in patient condition must be promptly communicated to the appropriate licensed nurse. The ED Tech must perform only those duties authorized by their education, certification, training, demonstrated competency, hospital policy, and applicable law.

Join Our Team

At Mountains Community Hospital, we are committed to providing compassionate, high-quality healthcare to our community. If you are a dependable healthcare professional who enjoys helping others and thrives in a team-oriented environment, we invite you to apply!