About this role
About the Role Join Filevine's Email Support team to help customers resolve day-to-day issues and ensure a seamless, high-quality support experience. You will maintain deep knowledge of Filevine products, support processes, and customer use cases, while collaborating across departments to improve our support and documentation. What You'll Do
- Work directly with customers to investigate and resolve difficult issues primarily over email.
- Schedule and join Zoom meetings when necessary.
- Obtain and maintain a high level of functional knowledge and exposure to all of our tools to become a product knowledge expert.
- Work cross-functionally with different departments to grow your knowledge, ensure we have healthy communications across the organization and truly provide our clients with the best experience.
- Develop and maintain resources by writing internal knowledge base articles.
- Become an expert on Filevine products. What We're Looking For
- Previous technical support/chat support experience preferred.
- Prior experience in high-volume environment.
- Professional presence in customer-facing settings.
- Excellent written and verbal communication.
- A high technical aptitude.
- Receptive to feedback.
- Hungry to help customers, learn and to provide excellent service.