Eligibility Specialist I

Eligibility Specialist I

Department of Health and Human Services (DHHS)

Opening Date: October 29, 2026

Closing Date: November 12, 2026

Job Class Code: 5075

Grade: 18 (Professional & Technical Services)

Salary: $19.88 - $27.67 per hour

New State employees begin at Step 1, $19.88 per hour

Position Numbers: 02000-3778, 02000-3781, 02000-3815, 02000-3805, 02000-3796

Location: Farmington

This opening is a hybrid position with a partial in office requirement.

Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

Core Responsibilities:

As an Eligibility Specialist I, you’ll play a vital role in connecting Maine residents to the health coverage they need through MaineCare—the state’s largest health insurance program serving lower-income adults, children, older adults, and people with disabilities. In this position, you’ll help people navigate important life situations while ensuring accuracy in determining eligibility. The work is fast-paced, collaborative, and mission-driven with a strong focus on customer service, problem solving, and teamwork.

What you’ll do

• Evaluate information and apply program standards to accurately determine MaineCare eligibility and benefits.

• Use multiple technology systems to enter, review, and verify eligibility-related data and documentation.

• Clearly explain MaineCare rules, requirements, and decisions to applicants and members—both in writing and over the phone.

• Review and process information received electronically or by mail to ensure completeness and compliance.

• Connect individuals with additional programs and services that may support their health and well-being.

• Strong communication and interpersonal skills are essential as you’ll work with people from diverse backgrounds, with varying needs, and help them navigate complex systems during moments that matter.

• Minimum Qualifications:

• To qualify for this position, you must have a two (2) year combination of training, education, and/or experience in a health or human services setting which demonstrates competency in applying policies and rules to make decisions, maintaining and verifying digital records, and/or responding to client requests.

Agency information:

• The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.

• The Office for Family Independence (OFI) connects Maine people and families to services and programs that foster health, safety, resilience, and opportunity including MaineCare (Medicaid), the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and other education and career programs.

• Benefits of working for the State of Maine:

• Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

• There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.

• As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.

• If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.