About this role
Eligibility Specialist I (Family Support Services)
Salary
$38,958.40 - $44,803.20 Annually
Location
741 North Highland Avenue, Winston-Salem, NC
Job Type Full Time
Job Number 09100
Department Social Services
Division Economic Services
Opening Date 09/29/2026
Closing Date 10/10/2026 11:59 PM Eastern
Description
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The Department of Social Services seeks a highly motivated and dependable professional to join our Family Support Services team. This role requires advanced communication and exceptional customer skills to support the Energy, Work First, Childcare, and/or the Application Assignment team.
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Distinguishing Features
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Individual must support the Forsyth County Guiding Principles of WeCare
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Integrity, Awareness, Accountability, Respect and Excellence
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This position requires the ability to work in a fast-paced, evolving environment and, at times, may require training in different locations.
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Minimum Education and Experience
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Graduation from high school or GED and two years of paraprofessional or clerical public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks;
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or graduation from high school or GED and one year of experience in an income maintenance program.
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A higher education level may be considered as a substitution for all or part of the experience requirement.
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Essential Duties and Responsibilities
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The successful candidate will provide guidance and determine eligibility for customers requesting services such as CIP or LIEAP, use universal computer technology such as Microsoft Office, NCFAST (North Carolina’s Eligibility Case Management system), a web-based reception system, the Laserfiche Document Management system, utilize de-escalation skills when appropriate, and thrive in a team-oriented, fast-paced environment.