Electronic Health Records (EHR) Project Director

Electronic Health Records (EHR) Project Director

This is a full-time hybrid position. This position will be required to be onsite at least 1-2 days a week and will be required to be onsite more frequently to support implementation efforts and business needs.

This project position is funded through 06/30/2027. The program has requested funding to continue implementation efforts in state fiscal year 2028/29, which is dependent on legislative approvals.

All HCA employees are required to be Washington state residents upon their first day of employment.

The Opportunity

Manage the implementation of a statewide EHR system at the Health Care Authority as the project director for our agency’s portion of this multi-agency effort. This is an opportunity to join this project in the early stages as we build the Health Care Management and Coordination System (HCMACS) team from the ground up!

Key Responsibilities

• Direct all phases of the project lifecycle, including scope, schedule, risk, and quality management.

• Develop and manage the project charter, work plans, staffing models, and status reports.

• Align HCA implementation activities with the overall HCMACS Roadmap and strategic goals.

• Serve as HCA’s primary representative to HCMACS governance bodies.

• Ensure compliance with federal funding requirements and enterprise reporting expectations.

• Direct all phases of Epic Community Connect implementation including planning, design, workflow validation, build oversight, testing, training, go-live, and optimization.

• Oversee affiliate onboarding processes including readiness assessments, implementation planning, and operational integration.

• Ensure Epic configurations support diverse care models including rural health, behavioral health, Tribal health, and community-based care delivery.

• Lead operational planning for hosting models, shared services, release management, upgrade coordination, and system maintenance activities.

• Direct technical operations supporting Community Connect including infrastructure planning, system environments, identity management, security, and performance monitoring.

• Oversee interoperability and integration strategies and ensure compliance with interoperability standards.

• Build trust-based partnerships and maintain ongoing communication with affiliate executive leadership, clinicians, operational leaders, and community stakeholders.

• Develop and manage program budgets, affiliate financial models, implementation funding strategies, vendor contracts, and operational sustainability plans.

• Why You’ll Love This Role

• You will join a growing team early in its development, giving you the opportunity to further shape this work and its impact on Washingtonians.

• You will use technical expertise in a human services environment developing equity-focused programs.

• You will do innovative work on a new program setting precedents for health care records in the state.

• What You Bring

• Decision making: You are confident making important decisions, sometimes with limited information.

• Team-focused mentality: While much of the work is independent, you will collaborate with a small team and partners at other agencies in developing these new programs.

• Experience with Epic Community Connect: You have familiarity with interoperability standards in this or similar programs.

• Required Qualifications

• Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and application.

• Demonstrated knowledge and skills in complex electronic health record systems, including implementation, optimization, and system development.

• Demonstrated skills in successfully supervising staff.

• Demonstrated skills in IT systems manager within a healthcare environment, consulting, project management, strategic planning, and/or business development.

• Demonstrated skills in quality/process/operational improvement and project management as it relates to project performance.

• Demonstrates skills in written and verbal communication, consensus building, meeting facilitation, conflict management, and process mapping.

• Demonstrated ability to lead and communicate with multidisciplinary and multiprofessional teams to gain consensus.

• Demonstrated ability to develop and maintain relationships among internal and external stakeholders to include vendor and consultant contract management.

• An initiative-taker and team player with the demonstrated ability to build trust with the internal and external stakeholders.

• Demonstrates strategic critical thinking and analytical skills with ability to develop and assess strategic, business, risk, financial, and marketing plans.

• Demonstrated ability to plan, organize and manage multiple projects and priorities simultaneously.

• Demonstrate skills in healthcare operations management, to include maintaining CMS (Centers for Medicare and Medicaid Services) conditions of participation and accreditation by external bodies such as the Joint Commission.

• Demonstrated ability to be innovative and creative.

• Required Competencies

• Equity lens – All HCA employees are required to consider equity in their decisions, processes, and day-to-day work, including how their work may affect the people and communities we serve.

• The ability to take action to learn and grow – You take action to learn and grow by seeking new perspectives, learning from experiences, and using what you’ve learned to continuously improve how you work and serve others.

• The ability to take action to meet the needs of others – You take action to meet the needs of others by listening, understanding different perspectives, and responding with care, respect, and solutions that support the people of the communities we serve.

• Preferred Qualifications

• While these are not required, having them may help you stand out as an applicant.

• Multiple positions held in varying roles and responsibilities preferred.

• Understanding of HCA's mission, programs, and systems.

• Knowledge of IT related procurement and contract processes including management of consultants.

• Proficiency in SharePoint Usage.

• Exceptional written and verbal communication skills, consensus building, meeting facilitation, conflict management, and process mapping.

• Bachelor's degree in health administration, information technology, or related field and ten years of health informatics design and development experience with major electronic health record systems, including implementation, optimization, and specialization.

• At least five years of supervisory experience.

• About the Program

• The Health Care Management & Coordination System (HCMACS) Program is under the leadership of Washington’s Health and Human Services Enterprise Coalition (HHS Coalition), which includes the Department of Children, Youth & Families (DCYF), Department of Health (DOH), Department of Social and Health Services (DSHS), Health Benefit Exchange (HBE), HCA, Department of Corrections (DOC) and Washington Technology Solutions (WaTech).

• In 2024, Epic was selected as the Enterprise EHR System vendor. This comprehensive Epic solution, along with hosting services and over 50 individual third-party applications, will become the HCMACS Enterprise EHR System. HCMACS will be configured to meet needs across DOC, DSHS, and HCA to improve care coordination across the state. Successful implementation of this new program and service will have an unprecedented impact for those receiving health care services from Medicaid providers throughout the state, corrections facilities, and state hospitals. HCMACS resides within the HCA.

• Supplemental Information

• About the Washington State Health Care Authority

• Better Health. Better Care. A Healthier Washington.

• At HCA, we work to ensure people across Washington have the opportunity to be as healthy as possible. As the State’s largest health care purchaser and behavioral health authority, HCA serves nearly 3 million Washington residents through Apple Health (Medicaid), Public Employees

Benefits

• Board (PEBB) and School Employees

Benefits

• Board (SEBB) programs, and behavioral health services. Through this work, HCA purchases and coordinates care coverage, support