Educational Technology / ICT Support Specialist

Educational Technology / ICT Support Specialist

Location

Lekki, Lagos, Nigeria

Employment Type Full-time

Work Arrangement On-site

Sector Education & Training

Experience Level Mid-level (3-5 years)

Application Deadline October 12, 2026

About the Company

James Hope University Business School is a distinguished institution dedicated to providing high-quality business education. Situated in Lekki, Lagos, the school is committed to fostering academic excellence, innovation, and leadership development.

The university aims to equip students with the knowledge, skills, and ethical values necessary to excel in the global business environment. It emphasizes a blend of theoretical learning and practical application, preparing graduates for impactful careers.

James Hope University Business School prides itself on its state-of-the-art facilities, experienced faculty, and a vibrant learning community. The institution is focused on contributing to the advancement of business education and professional practice in Nigeria and beyond.

Job Description James Hope University Business School is seeking an Educational Technology / ICT Support Specialist to join our team in Lekki, Lagos. This on-site role is crucial for maintaining and enhancing our academic technology infrastructure.

In this position, you will be responsible for managing our Learning Management System (LMS) and supporting various virtual classroom platforms. Your expertise will ensure a smooth and effective learning experience for our students and faculty. This role requires a blend of technical proficiency and a strong understanding of educational technology principles.

Required Skills

• Moodle LMSVirtual Classroom PlatformsICT SupportComputer ScienceInformation TechnologyInstructional DesignProblem-SolvingCommunicationTrainingSIMS

Key Responsibilities

• Manage and maintain the Moodle Learning Management System (LMS), ensuring its optimal performance and user accessibility.
• Provide technical support for various virtual classroom platforms, including Class, Zoom Education, Teams for Education, Collaborate Ultra, Kaltura Virtual Classroom, and Adobe Connect.
• Offer hands-on technical support and maintenance for general computing facilities within the university.
• Assist faculty and students with technical issues related to educational technology and ICT services.
• Apply a strong understanding of instructional design principles to support the effective use of educational technologies.
• Troubleshoot and resolve hardware, software, and network issues impacting the learning environment.
• Collaborate with academic staff to integrate technology into teaching and learning processes.
• Ensure the smooth operation of SIMS and other relevant educational software.

Qualifications

• BSc or HND in Computer Science, Information Technology, or a related field.
• Extensive experience working within a Higher Education Institution is mandatory.
• Proven proficiency in managing Moodle LMS.
• Experience with virtual classroom platforms (e.g., Class, Zoom Education, Teams for Education, Collaborate Ultra, Kaltura Virtual Classroom, Adobe Connect).
• Familiarity with SIMS.
• Strong understanding of instructional design principles and current educational technologies.
• Excellent communication, training, and problem-solving abilities.
• Demonstrated ability to provide hands-on technical support and maintenance for general computing facilities.