About this role
This job is fully Remote! Clear and excellent ENGLISH and CHINESE (Mandarin) communication skills, technology skills, and organization skills, required.
Responsibilities
- The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service
- Actively support Tutor Me Education Regional Operations
- Provide outstanding academic services to students and their families
- Operate seamlessly in a virtual operating environment
- Maintain Tutor Me Education operating standards including people, financial, and academic standards
- Ensure delivery of programs and initiatives for our students and school district partners
- Meet operational excellence standards
- Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers
- Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
- Manage virtual tutoring sessions
- Monitor all students’ academic progress
- Help ensure flawless execution of programs and initiatives
- Manage your own time in compliance with company and regulatory requirements
- Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
- Other responsibilities – as required by the business
- Relish building relationships with students and their families
- Dedicated to meeting the expectations and requirements of internal and external customers
- Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution
- Requirements
Qualifications
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Time management, planning, and prioritization
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Ability to organize and manage multiple responsibilities successfully
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Exhibits professional and approachable demeanor
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Ability to prioritize and focus on key objectives, which may change from month to month
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Effective communications both in virtual environments
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Proficient in using all communication media including in person, phone, and video
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Ability to build engagement and trust in virtual relationships, whether with customers or with team members
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Works Well With Others
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Learning agility – able to adapt to changes in work environment by changing behaviors as required
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Able to acquire new skills as required
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Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
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Ability to manage remote teachers
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Ability to work independently
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High tolerance for ambiguity
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Bachelor’s Degree required
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2-3 years progressive career growth
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Experience working in a virtual operations and team environment
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Bilingual in English and Spanish beneficial
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Proficient in Microsoft Office and Google applications
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Benefits
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Fully Remote!
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PTO
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Etc.