Editorial Client Manager

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About the Role: Peer Review and Production Solutions is a growing part of Wiley that supports the editorial management of various scholarly publications, primarily academic journals. You'll join a team of experts in helping editorial offices set priorities and create the workflow necessary for submission growth and timely publication. The Editorial Client Manager leads a team of Editorial Assistants and Managing Editors who provide peer review and editorial office services to at least one client. The Client Manager oversees staff training and development to ensure the highest-quality services are consistently offered to clients based on their particular needs.

How you will make an impact:

• Lead, mentor, and develop staff who are passionate about providing clients with peer review and editorial office management services
• Act as a self-sufficient employee with an extensive understanding of peer review system capabilities, industry standards, and strong relationship-building skills with project stakeholders.
• Serve as the primary point of contact for client queries about day-to-day management of editorial services.
• Ultimately responsible for the day-to-day completion of tasks assigned by clients and overall client satisfaction for each journal/project managed as part of their team.
• Monitor staff work/time distribution in their client group(s) and identify staffing needs to take to leaders within the Editorial Division.
• Lead and develop teams who are prepared and trained to provide best practice-based service to clients. Ensure that all employees responsible for task(s) of a given client are fully trained on current protocols, appropriate systems, and best practices.
• Collect and record institutional knowledge about each client to share with the team as relevant.
• Improve internal processes, protocols, and best practices for their client group.
• Identify and address problems with tasks and/or employees to ensure client satisfaction.
• Collaborate with fellow Client Managers to determine employee availability and work toward efficient staffing solutions and peak project profitability.
• Show engagement and leadership with the company culture.
• Continue to learn about and utilise industry-level publishing concepts, bringing new information and ideas to the team and client for discussion.
• Travel as needed to client meetings and industry conferences.

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