About this role
Position - EDI Support Engineer
Location - Hyderabad
Notice Period -Immedidate joiner
Experience: 5-8 years
Mandatory Skills:
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EDI Production/Application Support
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EDI integration
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EDI standard (ANSI X12,EDIFACT, XML)
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Communication protocol (AS2, SFTP, FTP, VAN)
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Incident Management / Production Support
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EDI mapping
key responsibilities
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Provide end-to-end EDI application and production support.
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Monitor and troubleshoot EDI transactions and integrations.
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Resolve production incidents within SLA and perform RCA.
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Support trading partner onboarding and EDI mapping changes.
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Handle service requests, change requests, and deployments.
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Monitor application health, system performance, and batch jobs.
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Coordinate with business users, customers, and cross-functional teams.
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Maintain support documentation and participate in on-call support.
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