EDI / IT Manager

SBH

EDI / IT Manager

We are seeking an experienced and hands-on EDI/IT Manager to lead our processes, ensuring efficient, accurate, and reliable electronic trading with customers and suppliers.

The successful candidate will lead a team of two, providing guidance and support while driving continuous improvement across EDI/IT operations.

This is an ideal opportunity for someone who combines strong technical EDI knowledge with excellent problem-solving, organizational, and people management skills.

Experience with Sage and Kissinger are a plus!

EDI Operations and Process Management

• Oversee the day-to-day management of EDI processes, ensuring the accurate and timely exchange of electronic business documents, including orders, invoices, dispatch notifications, and acknowledgements. (850/860/856/810/832/846 GS1-128 labels and non-EDI orders)
• Work closely with Shipping, Warehouse and Sales teams to resolve system and process issues.
• Work closely with the Shipping Manager to reduce avoidable chargebacks arising from shipping errors, labelling, packaging, delivery compliance, documentation, and EDI failures.
• Monitor EDI performance, identify errors and recurring issues, and implement effective solutions.
• Manage EDI customer and supplier setups, testing, onboarding, and ongoing maintenance as needed.
• Support system changes, upgrades, testing, and improvements.

IT Operations and Support

• Partner with external IT support provider and software supplier to resolve technical issues and maintain service levels.
• Support the implementation of IT policies, data protection measures, access controls, and cybersecurity best practices.
• Oversee day-to-day IT support, ensuring employees have reliable access to the systems, applications, and equipment required to perform their roles.
• Manage IT support requests, prioritizing issues according to business impact and urgency.
• Coordinate the setup and removal of user accounts, access permissions, hardware, and software.
• Maintain an overview of IT assets, licenses, suppliers, and support arrangements.

Qualifications

• 5+ years of hands-on EDI experience, at a consumer products company, with a strong emphasis on mapping, integration, and troubleshooting.

• Strong understanding of EDI transactions, system integrations, and end-to-end order processing.

• Excellent problem-solving skills, attention to detail, and ability to work under pressure with tight deadlines.

• Strong communication skills to bridge technical requirements with business needs.

• Salary $100,000

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