Ecosystem Technical Support Specialist (Hybrid)
About this role
About the Role We are seeking an Ecosystem Technical Support Specialist to guide, teach, and support both our customers and fellow team members. This role serves as a critical conduit between operational environments and our core engineering divisions, advocating for customer needs while building technical knowledge that elevates the entire team. What You'll Do
- Manage relationships and collaboration between Support, Product Management, and Engineering to troubleshoot incidents, outages, and escalations.
- Analyze data to determine root cause of hardware, networking, or application issues and document resolutions in internal tracking systems.
- Provide an exceptional customer experience during technical support calls, emails, and chats to ensure seamless system performance.
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