About this role
About the Role We are seeking an Ecosystem Technical Support Specialist to guide, teach, and support both our customers and fellow team members. This role serves as a critical conduit between operational environments and our core engineering divisions, advocating for customer needs while building technical knowledge that elevates the entire team. What You'll Do
- Manage relationships and collaboration between Support, Product Management, and Engineering to troubleshoot incidents, outages, and escalations.
- Analyze data to determine root cause of hardware, networking, or application issues and document resolutions in internal tracking systems.
- Provide an exceptional customer experience during technical support calls, emails, and chats to ensure seamless system performance.
- Create technical documentation to serve as job aids and expand the knowledge base for other technical professionals.
- Work with development teams to share vital platform insights and keep all support tiers informed of product enhancements.
- Train and mentor other innovators to build technical resilience across the team. What We're Looking For
- Education: High School Diploma or GED.
- Experience: 2+ years of customer service or technical support experience; 2+ years in help desk with Software as a Service.
- Legal authorization to work in the United States indefinitely; employer sponsorship is not available.
- Ability to obtain CJIS/background clearance as required by government customers (fingerprint check).
- Must be able to obtain background clearance as required by government customer.
- Travel up to 10%. Nice to Have
- Not specified in the posting. Compensation & Benefits
- Salary: $60,000 - $70,000 USD per year.
- Medical, Dental, Vision benefits; 401K with Company Match; 10 Paid Holidays; Generous Paid Time Off Packages; Employee Stock Purchase Plan; Paid Parental & Family Leave; and more.
- EEO Statement: Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.