eCommerce Specialist-Internet Help Desk

eCommerce Specialist-Internet Help Desk, DC (Orlando, FL) Bench - FT

Job Summary

We are looking for an eCommerce Specialist-Internet Help Desk. In this role, you will assist Guests with their digital experience through the website and in the My Disney Experience application. This is an hourly position in an inbound contact center located at Disney Central in Orlando, Florida.

The eCommerce Specialist will attend a paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 05:45 a.m. -12:15 a.m. The starting pay rate for this position is $20.85 per hour

Responsibilities

• Engage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney World
• Build and manage relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast
• Maintain discretion and Guest confidentiality
• Help Guests with handling their accounts
• Navigate between multiple computer applications including phone, chat, and email
• Provide Guest Service when problems arise and help find solutions
• Meet required departmental metric expectations and efficiency goals
• Assist Guests by providing comprehensive information about the resorts and dining using software applications during this process
• Complete all required Company training and compliance courses
• Flexible with work schedule, including overtime, weekends and holidays

Basic Qualifications:

• Handle conflict resolution and decision-making through a balance of integrity and partner resourcing
• Computer proficiency within a Microsoft Windows environment
• Written, verbal and interpersonal communications skills
• Knowledge of Disney products
• Sales and Service Experience in a customer service or contact center environment

Preferred Qualifications:

• Strong sales and closing skills and the ability to overcome objections
• Bilingual

Additional Information:

• The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please contact us.

• The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

• Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

• DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

• The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

• Having technical issues? View the FAQs for help.

• Where Does Your Story Begin?

• Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

• Be Part of the Story

• There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

• The Next Chapter

• Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

• Orlando, FL

• Whether you’re a theme park enthusiast, bird watcher, foodie, water sports fanatic, sun worshipper, arts patron, serious shopper or anything in between,the possibilities are endless in Orlando. And wonder is always within reach.