Ecommerce Operations Coordinator

Ecommerce Operations Coordinator

Job Purpose To support the digital merchandising team in ensuring an innovative & exciting consumer experience through a balance of art & commerce. Implement merchandising strategies set by Digital Merchandisers and managing product content, in line with Brand vision & ones which contribute to the financial success of the Business.

The E-comm Content Co-ordinator plays a business-critical role leading seasonal projects focused on getting B.com and 3P product content (i.e., PDP Content) ready on-time for product launch date by forecasting content requirements and working with cross-functional teams to ensure the successful and on-time development of the PDP content. Further, the E-comm Content Co-ordinator is responsible for driving operational efficiency by enhancing reporting tools and operational processes, and coaching the E-comm Content Assistant.

Responsibilities

• CONTENT OPERATIONS

• Coordinates seasonal capsule launches across samples, studio, post production and copy

• Lead quarterly mark down projects from content teams

• Co-ordinate monthly delist with Digital Merchandising

• Forecasting seasonal content availability and working with content teams to achieve forecast

• Ownership of seasonal and ad-hoc price changes

• Support digital merchandising on seasonal link lines and swaps and align with capture

• Leads merchandising styling notes handover to styling team

• Align and support with seasonal congruency alignment across all categories

• Drive commerce by ensuring as much product is correct and available to go live, communicate any delays in deadlines

• Finesse the onboarding process with team in alignment with operations manager

• Support in tool development and testing to improve operation efficiency

• Work seasonally with trade on end of cycle for product

• Support 3P with past seasons delivery and stock updates

• Delivering a luxury customer experience with accuracy and consistency through frequent site checks.

• REPORTING

• Daily updates to content management system Lets Flo, stock delivery dates

• Provide weekly seasonal reports on content readiness

• Support digital operations manager on the market prep/congruency exercises

• Work collaboratively with digital merchandisers reviewing seasonal order book

• Updating Lets Flo for third party team

• TOOLS

• Working closely with Flo, DAM,PIM and content delivery partners to develop ways of working and processes to continuously improve each season

• Building the product detail with SAP Retail team ahead of launch

• Forward thinking to optimise ways of working by operational efficiency

• Personal Profile

• Impeccable attention to detail

• Strong interpersonal skills to build cross-functional relationships

• Self-motivated and uses own initiative

• Experience in improving workflows and team processes to provide efficiencies

• Strong prioritization, organizational and problem solving abilities

• Strong knowledge of Microsoft Excel

• Experience in a similar or project management type of role desirable

• Good Communication skills and teamwork

• Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.