Ecommerce Operations and Account Manager

Ecommerce Operations and Account Manager, are you there?

Hey there! We're looking for an Ecommerce Operations and Account Manager for an Australian recruitment agency specialising in connecting e-commerce brands with top talent. If you have experience working within an e-commerce business, understand how brands operate, and are confident managing client relationships, identifying talent, and driving business outcomes, keep reading!

🌎 100% Remote 💵 Base salary of AUD 2,500 - AUD 3,000/month 📍Philippines - Reporting in 9:00AM - 6:00PM AU Time 🕒 Full Time | Independent Contractor (Direct Hire)

About our client Our client is an Australian recruitment agency specialising in the e-commerce industry, partnering with brands across Australia to source talent across various functions, including finance, operations, warehousing, HR, and digital marketing. They have an established candidate database, a strong inbound client pipeline, and a technology-driven recruitment process that uses AI to streamline sourcing, candidate engagement, and recruitment operations.

About RunRemote Our mission is to help connect the top-rated remote talent with the world's best job opportunities. Our key markets and clients are located in the US, AUS, UK & Canada just to name a few. All of our roles are full-time and 100% remote, cutting out the daily commute, and providing top-rated talent with the best job opportunities, all from the comfort of their home.

In your day-to-day, you will:

• Build and maintain strong relationships with existing clients, acting as their trusted partner and primary point of contact throughout the recruitment process.

• Work closely with clients to understand their business, company culture, hiring requirements, and expectations, translating these into effective recruitment briefs.

• Take ownership of assigned accounts, ensuring clients receive consistent communication, updates, and a positive experience throughout the hiring process.

• Advise clients on talent availability, market conditions, salary expectations, candidate suitability, and alternative hiring solutions when needed.

• Manage recruitment requirements from briefing and talent identification through to candidate interviews, client feedback, offers, reference checks, and successful placements.

• Identify and engage suitable candidates through the agency's existing talent database, LinkedIn Recruiter, and other sourcing channels.

• Identify opportunities within existing client relationships, generate repeat business and referrals, and strengthen long-term partnerships.

• Keep candidates engaged throughout the recruitment process, manage expectations, provide timely feedback, and ensure a positive candidate experience.

• Establish yourself as a recognised voice in the e-commerce industry through consistent LinkedIn activity, industry engagement, and professional networking.

• Develop and share relevant LinkedIn posts, Instagram content, reels, and short-form videos to build your personal brand and strengthen the agency's visibility.

• Take ownership of your account activity, client relationships, placement outcomes, and commercial targets while continuously looking for ways to improve results.

Skills you have:

• At least 5 years of experience in e-commerce, digital marketing or a client-facing sales or account management role. Recruitment experience is a bonus but not mandatory; we’re open to someone moving into recruitment from e-commerce.

• Strong understanding of the e-commerce industry, including key functions such as finance, operations, warehousing, HR, and digital marketing.

• Experience managing client relationships, business accounts, stakeholders, or commercial partnerships

• Strong communication and interpersonal skills, with the ability to build genuine relationships with candidates and clients.

• Excellent communication and relationship-building skills, with the confidence to engage clients, candidates, and industry partners.

• Familiarity with candidate assessment, interviewing, and recruitment skills, with the ability to manage multiple vacancies and deliver quality shortlists.

• Ability to influence, negotiate, and confidently manage different stakeholders and expectations.

• Strong strategic thinking, decision-making, and problem-solving skills, with the ability to manage conflicts, navigate challenges, and adapt to changing priorities professionally.

• Experience building a personal brand through LinkedIn content, industry engagement, and social media.

• Comfortable creating short-form video content, Instagram Reels, and other social media posts.

• Understanding of recruitment sales, business development, and client relationship management, including building a healthy pipeline, generating referrals, and closing opportunities.

• Self-motivated and proactive, with strong initiative, resilience, tenacity, integrity, and the ability to work independently in a remote environment.

Skills that will make you stand out:

• Previous experience in recruitment, talent acquisition, or agency recruitment.

• Experience managing recruitment accounts or end-to-end recruitment assignments.

• Proven track record of achieving recruitment sales targets and maintaining strong conversion rates.

• Experience using LinkedIn Recruiter, ATS platforms, recruitment databases, and AI-powered recruitment tools.

• Familiarity with AI tools such as Claude and other productivity tools used to streamline recruitment workflows.

You'll be entitled to:

• Great opportunities for career growth

• Opportunity to work in an amazing environment

• Opportunity to work closely with an innovative recruitment team and gain exposure to AI-driven recruitment processes.