EAP Clinician (Night Shift)

Lyra Health

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

Lyra Health is looking for an EAP Clinician (Night Shift) 21h30pm to 6h30am.

Location: South Africa, Hybrid - The successful individual must be based within a 100km radius at either Johannesburg, Cape Town or Durban Lyra office.

Language Proficiency: The successful candidate needs to be able to provide counselling in Afrikaans and English.

Hours: The successful candidate will work the night shift position from 21h30pm to 6h30am.

This is a 5 day shift role however, the specific working days are not fixed.

Weekend shift rotational roster:

The successful candidate will be required to work rotating shifts, including weekends (21:30pm to 06:30am)

No work on public holiday

WiFi: While working off-site/remotely, the successful candidate must have reliable internet connectivity (fibre, LTE or 5G) with a minimum speed of 50 Mbps and a minimum download speed of 25 Mbps. In the event of connectivity issues or loadshedding at home, staff will be required to work from the office.

Responsibilities

• To provide the first point of contact for employees accessing Lyra Southern Africa
• To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the NSC Managers
• To accurately capture all information on the database pertinent to the clinical management of the case
• To adhere to all clinical protocols and procedures as laid out by Clinical Management
• To adhere to the operational standards as set out by Operational Management

Qualifications

• Minimum level of experience required (including any industry-specific experience)

• Minimum of a Master's Qualification as a Clinical/Counselling/Educational Psychologist and current registration as such with the HPCSA.

• Minimum of an Honour’s Qualification as a Clinical Social Worker and current registration as such with the SACSSP.

• Minimum of a B Psych Degree with registrations at the HPCSA as a registered counsellor.

• Candidates must be able to undertake therapy in a minimum of two languages i.e. Afrikaans and English.

• Minimum Skillset Required

• Knowledge about and skilled in providing Solution Focused Therapy to clients

• Computer literacy & ability to type fast

• Ability to effectively merge Clinical and EHWP focus

• Client service orientation

• Articulate

• Good telephone manner and ability to provide telephonic therapy

• Risk Assessment

• Good time management ability

• Ability to work within a team

• Ability to work well under pressure

• Ability to function within a structured call centre environment

• Business and commercial awareness

• Provide counselling within a short-term framework

• We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

• Location Type: hybrid

• Job Type: Full-time

• About Lyra

• Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

Lyra Health is looking for an EAP Clinician (Night Shift) 21h30pm to 6h30am.

Location: South Africa, Hybrid - The successful individual must be based within a 100km radius at either Johannesburg, Cape Town or Durban Lyra office.

Language Proficiency: The successful candidate needs to be able to provide counselling in Afrikaans and English.

Hours: The successful candidate will work the night shift position from 21h30pm to 6h30am.

This is a 5 day shift role however, the specific working days are not fixed.

Weekend shift rotational roster:

The successful candidate will be required to work rotating shifts, including weekends (21:30pm to 06:30am)

No work on public holiday

WiFi: While working off-site/remotely, the successful candidate must have reliable internet connectivity (fibre, LTE or 5G) with a minimum speed of 50 Mbps and a minimum download speed of 25 Mbps. In the event of connectivity issues or loadshedding at home, staff will be required to work from the office.

Responsibilities

• To provide the first point of contact for employees accessing Lyra Southern Africa
• To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the NSC Managers
• To accurately capture all information on the database pertinent to the clinical management of the case
• To adhere to all clinical protocols and procedures as laid out by Clinical Management
• To adhere to the operational standards as set out by Operational Management

Qualifications

• Minimum level of experience required (including any industry-specific experience)

• Minimum of a Master's Qualification as a Clinical/Counselling/Educational Psychologist and current registration as such with the HPCSA.

• Minimum of an Honour’s Qualification as a Clinical Social Worker and current registration as such with the SACSSP.

• Minimum of a B Psych Degree with registrations at the HPCSA as a registered counsellor.

• Candidates must be able to undertake therapy in a minimum of two languages i.e. Afrikaans and English.

• Minimum Skillset Required

• Knowledge about and skilled in providing Solution Focused Therapy to clients

• Computer literacy & ability to type fast

• Ability to effectively merge Clinical and EHWP focus

• Client service orientation

• Articulate

• Good telephone manner and ability to provide telephonic therapy

• Risk Assessment

• Good time management ability

• Ability to work within a team

• Ability to work well under pressure

• Ability to function within a structured call centre environment

• Business and commercial awareness

• Provide counselling within a short-term framework