EAP Clinician (Day Shift)

EAP Clinician (Day Shift)

Johannesburg, Gauteng, South Africa

Job Description

About Lyra

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

Role Overview:

Lyra Southern Africa is recruiting for a Clinical Psychologist to provide high-quality telephonic counselling and psychosocial support to a diverse corporate client base. The ideal candidate will be required to provide clinical interventions in both Afrikaans and English to ensure inclusive and accessible mental health care.

Reporting to the NSC Team Leader, you will play a key role in supporting the company’s period of growth and change and be a role model for the expected behaviours and attitudes.

Location: Hybrid, to be based in South Africa. The successful individual must be based within a 100km radius at either Johannesburg, Cape Town or Durban Lyra office.

Hours: This is a full time permanent weekday position.

Shifts: The successful individual must be willing and able to on a 4 Week Shift Rotation as required by the role i.e. a weekly rotational roster; Morning, Afternoon and Evening.

Flexibility: Must be flexible to attend meetings outside standard local working hours to accommodate global clients and teams on occasion.

WiFi: While working off-site/remotely, the successful individual must have reliable internet connectivity (fibre, LTE or 5G) with a minimum speed of 50 Mbps and a minimum download speed of 25 Mbps. In the event of connectivity issues or loadshedding at home, staff will be required to work from the office.

Key Responsibilities

• To provide the first point of contact for employees accessing Lyra Southern Africa services

• To provide all the services to which the caller is entitled to in a professional and respectful manner and to standards agreed

• To accurately capture all information on the database pertinent to the clinical management of the case

• To adhere to all clinical protocols and procedures as laid out by Clinical Management

• To adhere to the operational standards as set out by Operational Management

Qualifications

• Minimum of a Master’s Qualification as a Clinical/Counselling/Educational Psychologist and current registration as such with the HPCSA

• Minimum of an Honour’s Qualification as a Clinical Social Worker and current up to date registration with the SACSSP

• Minimum of a BPsych Degree with up to date registration at the HPCSA as a Registered Counsellor

• Minimum of a Masters Degree in Psychology with up to date registration at the HPCSA as a Psychologist (Clinical/Counselling/Educational/Industrial)

• Candidates must be able to undertake counselling in English AND at least one African language.

• Ability to provide counselling within a short-term framework

• Minimum Skillset Required

• Ability to conduct in the moment risk assessments when required

• Ability to function within a structured call centre environment

• Taking ownership and having a pragmatic problem solver mindset

• Knowledge about and skilled in providing Solution Focused Therapy to clients