About this role
Job Overview
Location
Riyadh, Riyadh Province, Saudi Arabia
Employment Type
Full-time
Work Arrangement
On-site
Sector
Retail & E-commerce
Experience Level
Mid-level (3-5 years)
Application Deadline
November 3, 2026
About the Company
Kaffu Salla is a specialized talent enablement service dedicated to connecting Salla merchants with the right professionals to accelerate their business growth.
Our mission is to empower e-commerce brands by facilitating the discovery of highly qualified and impactful talent. We strive to provide a more thoughtful, efficient, and professional hiring experience for all parties involved.
We believe that every successful business story begins with the right people. Kaffu Salla was established to bridge the gap between exceptional talent and the opportunities they deserve, fostering a more accessible and rewarding career path within the e-commerce sector.
Job Description
We are seeking an E-commerce Store Manager to oversee and optimize the end-to-end operations of our online store.
This role is crucial for enhancing commercial and operational performance, driving sales growth, and elevating the customer experience. You will manage products, orders, and inventory, meticulously track key performance indicators, and implement continuous improvement initiatives.
Your responsibilities will include managing daily store operations to ensure readiness and data accuracy, optimizing the customer journey, and addressing any challenges that impact satisfaction. You will oversee product listings, pricing, and promotions, while closely monitoring sales performance and identifying opportunities to boost revenue and conversion rates.
Furthermore, you will manage product availability, inventory accuracy, and order fulfillment, coordinating effectively with shipping and delivery teams. Collaboration with marketing on campaigns and promotions, along with preparing regular performance reports and providing actionable recommendations, will be key. You will also identify operational issues and implement solutions to drive efficiency and sustainable growth.
Required Skills
- E-commerce Operations
- Product Management
- Order Fulfillment
- Inventory Management
- Sales Analysis
- Customer Experience
- Digital Marketing
- Promotional Campaigns
- Conversion Rate Optimization
- Problem-Solving
- Organization
- Follow-up
- Prioritization
Key Responsibilities
- Manage daily store operations, ensuring store readiness, data accuracy, and smooth business continuity.
- Optimize the customer journey and address issues affecting the shopping experience and customer satisfaction.
- Oversee product listings, pricing, descriptions, images, promotions, and product information accuracy.
- Monitor sales performance, analyze KPIs, and identify opportunities to improve revenue and conversion rates.
- Monitor product availability, inventory accuracy, order fulfillment, and coordination with shipping and delivery teams.
- Coordinate with marketing teams on campaigns and promotions, measuring their impact on sales and store performance.
- Prepare regular reports on sales, best-selling products, conversion rates, and overall store performance, providing actionable recommendations.
- Identify operational challenges and implement improvements that increase efficiency and support sustainable store growth.
Qualifications
- Proven experience managing or operating e-commerce stores.
- Strong understanding of e-commerce operations, product management, order fulfillment, and inventory coordination.
- Experience monitoring sales, analyzing data, and tracking key performance indicators.
- Knowledge of digital marketing, promotional campaigns, and conversion rate optimization.
- Strong problem-solving, organizational, follow-up, and prioritization skills.
- A hands-on approach and the ability to collaborate effectively with cross-functional teams to achieve store objectives.
About This Role
The e-commerce landscape in Saudi Arabia is experiencing robust growth, driven by increasing digital adoption and a burgeoning online retail sector. This role is pivotal in steering that growth. You will be instrumental in optimizing commercial and operational performance, directly impacting revenue and customer satisfaction. Key responsibilities include meticulous product and order management, precise inventory control, and leveraging data analytics to drive continuous improvement. Your strategic insights will enhance sales, boost conversion rates, and elevate the overall customer journey within the digital storefront.
Who Should Apply
How to Stand Out When Applying
Posted Date
October 21, 2026
View original job posting