About this role
Montaigne Place Is the leading luxury cosmetics, wellbeing and fragrance company in Nigeria. We are the hallmark of sophistication, luxury makeup, skincare innovation and sublime fragrances. Read more about this company
Job title: E-Commerce & Operations Manager
Job Type Full Time
Qualification BA/BSc/HND
Experience
- 3 - 5 years
Location
Lagos City Victoria Island
Job Field Sales and Business Development
Salary Range ₦400,000 - ₦500,000/month
Duties & Responsibilities
- Manage daily operations of all e-commerce platforms (owned and third-party), ensuring uptime, accuracy of listings, pricing, promotions, and content.
- Ensure products, services, SKUs, and digital catalogs are correctly set up, updated, and optimized across all e-channels.
- Monitor platform performance, site availability, checkout flow, and user experience, escalating issues promptly for resolution.
- Oversee end-to-end order processing, fulfillment, returns, and cancellations to meet agreed service level timelines.
- Work closely with warehouse, logistics, and store teams to ensure optimal inventory allocation for e-commerce channels.
- Track stock availability, out-of-stock risks, inventory turns, and restocking timelines.
- Monitor and reduce product returns, delivery delays, and fulfillment errors.
- Track and report e-commerce KPIs including sales volume, order value, conversion rates, cart abandonmen