About this role
E-Commerce Officer
Location: Abuja Job Field: Sales and Business Development
Job Type: Full Time Qualification: BA/BSc/HND Experience: 0 - 2 years
Job Summary
- We are seeking a results-driven E-Commerce Officer to join our team in Gwarinpa, Abuja.
Key Responsibilities
- Manage SKLD’s e-commerce platforms and ensure products are accurately listed, categorised, priced, and presented to customers.
- Drive online sales and revenue growth by identifying opportunities to improve product visibility, conversion, and customer engagement.
- Manage product listings, descriptions, images, pricing, promotions and inventory availability across online channels.
- Monitor and coordinate online orders from placement through fulfilment, working closely with the Warehouse, Logistics and Customer Service teams.
- Track sales performance, customer behaviour, product performance, conversion rates, orders and other key e-commerce metrics.
- Identify slow-moving and high-performing products and recommend appropriate sales, pricing or promotional strategies.
- Support the planning and execution of online promotions, campaigns and seasonal sales initiatives.
- Monitor customer feedback, reviews, complaints, cancellations and returns, and work with relevant teams to improve the customer experience.
- Prepare regular e-commerce performance reports and provide insights and recommendations to improve online sales performance.
- Ensure online stock levels and product information remain accurate and up to date.
- Stay informed on e-commerce trends, customer buying behaviour, and marketplace developments to identify new growth opportunities.
Requirements
- Bachelor’s Degree/HND in Marketing, Business Administration, E-Commerce, or a related field.
- 0-2 years of hands-on experience in e-commerce, online sales, or marketplace management.
- Experience with platforms such as Jumia, Konga, Shopify, WooCommerce, or similar platforms is an advantage.
- Strong understanding of online sales, product merchandising, promotions, and e-commerce operations.
- Strong analytical, communication, organisational, and problem-solving skills.
- Commercial mindset with a proven ability to focus on sales and revenue growth.