E-Commerce KAM Specialist

The E-Commerce KAM Specialist at Wella International Operations Switzerland Sàrl is based in Darmstadt, Germany. You will play a key role in positioning our professional hair care brands in the digital world, ensuring our products are visible, available, and optimally presented online.

Responsibilities

• Keep our e-commerce activities running and coordinate the processing of customer, sales, and internal inquiries in close collaboration with Key Account Management, Marketing, E-Commerce, Customer Service, and Finance.
• Serve as an important link between internal teams and external e-commerce customers.
• Prepare and analyze relevant sales and customer data and derive concrete insights and recommendations for action for the KAM team.
• Develop standards for regular customer- and channel-related analyses (such as sell-in/sell-out, promotions, discounts, and inventory levels).
• Support planning, implementation, and success monitoring of online activations, product launches, and promotions.
• Coordinate quarterly bonus statements as well as meetings and KAM events.
• Support operational processes such as purchase orders, invoices, supplier communication, and the shipment of materials to customers.
• Ensure perfect product listings: monitor and guarantee the quality of product listings on e-commerce platforms and marketplaces; identify listing gaps and, with the KAM, ensure they are closed; ensure product data and listings are complete, accurate, and up-to-date and compliant with platform, regulatory, and legal requirements.
• In cases of incorrect orders, work with customers to resolve master data problems and ensure correct EDI transmissions.
• Serve as the contact person for the setup, maintenance, and quality assurance of OMNI-Channel sales master data and sales hierarchies.
• Turn data into a business driver: create customer- and KAM-specific analyses and reports (including using Power BI and SAP BW); independently configure and maintain reports and continuously develop reporting standards; translate data into clear, actionable recommendations to support informed commercial decisions.

Requirements

• A combination of numerical affinity, organizational talent, and a strong hands-on mentality, with enjoyment in working with people and data.
• A successfully completed commercial apprenticeship, a degree, or an equivalent qualification.
• Relevant professional experience, ideally in sales administration, marketing, commercial operations, or a data-intensive environment.
• Ideally, experience in e-commerce or omnichannel environments, especially with product listings and online platforms.
• Strong analytical and numerical thinking skills and a preference for data-driven decision-making.
• A structured, independent, and solution-oriented working style.
• Hands-on mentality and willingness to take responsibility and drive initiatives forward.
• Excellent communication and teamwork skills, with the ability to collaborate with different stakeholders and international or remote teams.
• Excellent MS Office skills, especially Excel.
• Experience with SAP R/3 and SAP BW.
• Excellent German and good English skills, both spoken and written.