E-Commerce Executive

Job title: E-Commerce Executive

MAIN PURPOSE Responsible for all day-today management of MTB e-Commerce channels (e-BTQ and e-retailers) while reporting into the eCommerce manager to ensure that all activities (sales, e-merchandising, customer service, e-retailer shop & inventory management and warehouse fulfilment etc.) are performed accurately, to a high standard and in a timely manner whilst maximizing sales and profit.

KEY RESPONSIBILITIES

• Key responsibility 1: e-retail order management
• Daily order management
• Key responsibility 2: e-retail API system management
• follow-up with daily API technical issues & manual ISBA order registration upon occurrences.
• Key responsibility 3: e-retail & e-BTQ general operations
• Contract management for e-retailers to negotiate promotion opportunities
• PLV order & management for logistics
• Shipping materials management (packaging, return/exchange forms, product care form etc.)
• New product registration for e-retailer including API setting & product quality related information update
• Checking on daily sales record including sales per margin, return fee with Finance team
• Monthly closing closely working with Finance team
• Shipping materials management (return form, product care form, packaging material, etc.)
• SAP/ISBA management for return and exchange products
• Return/exchange product validation (2c, destroy, repair etc.)
• Stock management & inventory transfer in the system
• Collaborate with SCM team to manage product availability
• Manual stock level management per each channel
• Product assortment plan
• Key responsibility 4: e-BTQ Site management
• Quality check on translation for product-detail page
• Visual data management
• E-BTQ site and relevant error management (Functionality & Text change etc.)
• Key responsibility 5: e-retail Promotion plan and execution
• Banner (exposure) plan and execution and relevant communication with retailer
• Contents management (Promotion page image creation and registration)
• Banner development for DF e-com channels (on a quarterly basis)
• Key responsibility 6: e-com CS
• Support CS team to manage customer and technical issues on RIC system
• Embossing/engraving setting for logistics & management (machine setup, purchasing materials etc.)
• Embossing/engraving related CS management

QUALIFICATIONS

• Bachelor’s Degree
• 3-5 years of experience in e-Commerce
• Experience working for e-retail ecommerce channels is preferred (especially with SSG, Kakao giftshop and Naver)
• Experience working for e-BTQ with CMS system is a plus
• Experience working with payment gateways, E-commerce business platforms and inventory etc.
• SAP experience preferred

SKILLS

• MS Office (especially Excel) skills are required

• Strong analytical and reporting skills

• PERSONAL SKILLS

• Detail oriented

• Good communication skills

• Team player

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