About this role

Sofitel Dubai The Palm – Duty Technician

Respond promptly to guest calls and departmental work orders (e.g. HotSOS); give priority to guest-occupied rooms and villas
Carry out first-line repairs across trades: electrical, plumbing, HVAC, minor carpentry, locks and general maintenance
Perform scheduled plant room rounds, recording readings for chillers, AHUs/FCUs, boilers, pumps, water tanks, pools and generators
Monitor the BMS and fire alarm panel; act immediately on alarms and escalate to the Duty Engineer as needed
Act as a member of the emergency response team: fire, flooding, power failure, lift entrapment and gas leaks
Check public areas, lighting, signage and pool and beach equipment during rounds; fix or report defects
Carry out preventive maintenance tasks assigned by the supervisor during quieter periods
Issue and follow permit-to-work and lock-out/tag-out procedures; supervise contractors working during the shift
Complete the shift log and give a clear handover to the next shift, including open jobs and recurring issues
Record energy and water meter readings and support Planet 21 sustainability actions
Be courteous and discreet with guests when working in rooms and public areas
Follow Health & Safety, Dubai Civil Defence and Accor standards, and keep tools and the workshop clean

Diploma or technical certificate in electrical, mechanical or HVAC engineering, or equivalent trade qualification
Minimum 3 years' multi-skilled maintenance experience, ideally in a 5-star hotel or resort
Practical knowledge of electrical systems (LV), plumbing, HVAC and building management systems
Familiarity with fire safety systems and emergency procedures
Good spoken and written English
Computer literate; able to use the maintenance system and shift logs

Duty Technician