About this role
Duty Manager
Full-Time
Permanent
SLS
Rooms
Location: SLS RED SEA, Umluj, Saudi Arabia
ExternalReference: REF116280F
Duty Manager (Saudi National)
Region: Luxury & Lifestyle
Company Description
Welcome to SLS The Red Sea, where bold creativity and unapologetic luxury come to life.
Part of Ennismore’s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy. Now open on the Red Sea coast, SLS The Red Sea stands as one of Saudi Arabia’s most exciting lifestyle destinations.
The resort features 150 impeccably designed keys, five dynamic Food & Beverage venues, and a luxurious spa sanctuary, offering guests a seamless blend of indulgence, entertainment, and escape. From vibrant dining experiences to moments of pure relaxation, every detail is crafted to surprise, inspire, and connect.
More than a hotel, SLS The Red Sea is a living stage—a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a passionate team to shape the future of this iconic destination. If you’re driven by excellence, energized by lifestyle hospitality, and ready to be part of something extraordinary, this is where your story continues.
Job Description
At SLS The Red Sea, every guest journey is shaped by the moments that feel effortless, personal, and unforgettable. As a Duty Manager, you will be a visible leader and ambassador of the hotel, ensuring exceptional guest experiences, smooth Front Office operations, and seamless coordination across departments.
Representing hotel leadership during your shift, you will combine a strong presence in the lobby with confident decision-making, hands-on team leadership, and genuine guest engagement. From welcoming VIPs and resolving guest concerns to overseeing Front Office operations and responding to unexpected situations, you will ensure every moment reflects the bold, vibrant, and guest-centric spirit of SLS.
Key Responsibilities
- Maintain a visible leadership presence in the lobby, actively engaging with guests and supporting the Front Office team throughout the shift.
- Welcome and engage with VIPs, regular guests, and loyalty members, ensuring preferences are recognized and experiences are personalized.
- Handle guest feedback, concerns, and complaints promptly and professionally, ensuring appropriate resolution, follow-up, and documentation.
- Oversee smooth and efficient check-in and check-out experiences, room allocation, and the handling of groups and VIP arrivals.
- Take full ownership of Duty Manager responsibilities and ensure seamless coordination across departments to deliver exceptional guest experiences.