Duty Manager

Duty Manager

Duty Manager

Region

MEA SPAC

Company Description

We are looking for a professional, customer-focused, and proactive Duty Manager to oversee daily front office operations and ensure an exceptional guest experience. The ideal candidate will be a strong leader with excellent problem-solving skills and the ability to manage operations smoothly during assigned shifts.

• Responsible for the sales, the organization and the quality of the services delivered to the guests for the Front Office department.
• Demonstrate a commitment to personal guest service excellence
• Effective recruitment, selection and training for all positions within the dept.
• Communicates directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
• Ensuring the Telephone Centre is working properly at all times and minimizing the number of abandoned calls
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• To conduct daily pre-shift briefings to teams on rooms occupancy, arrival and departures, functions /event and special attention that is needed.

Qualifications

• Proven experience in similar role

• Service focused personality is essential and previous leadership experience required

• Prior experience working with Opera or a related system

• Communicate thoughts, actions and opportunities clearly with strong networking skills

• Ability to lead by example, believe in a strong team culture and set the scene for high performance

• Additional Information

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

• Do what you love, care for the world, dare to challenge the status quo!

• LET YOUR PASSION SHINE

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.