About this role

Duty Manager - Fairmont Agra

Full-Time

Job Description

Oversee daily hotel operations and ensure seamless service delivery across all departments
Supervise and coordinate front-of-house and back-of-house staff to maintain service standards and operational efficiency
Address guest concerns and complaints promptly, ensuring resolution and guest satisfaction
Monitor and maintain security protocols, guest safety, and property protection throughout the shift
Conduct regular property inspections to ensure cleanliness, maintenance standards, and compliance with hotel policies
Manage emergency situations and coordinate appropriate responses in accordance with hotel procedures
Prepare and submit detailed shift reports documenting incidents, guest feedback, and operational issues
Liaise between departments to ensure effective communication and collaborative problem-solving
Support revenue management initiatives and assist with occupancy optimisation strategies
Conduct staff briefings and provide guidance on service excellence and operational procedures
Ensure compliance with health, safety, and hygiene regulations across all areas of the hotel
Manage key control systems and maintain security of restricted areas and valuables
Assist with staff training, induction, and performance management as required
Respond to maintenance requests and coordinate with engineering teams for timely resolution

Minimum 3-4 years of experience in a hotel operations or duty management role within a luxury hospitality environment
Proven track record of managing multi-departmental teams and coordinating staff across front-of-house and back-of-house operations
Strong knowledge of hotel management systems (PMS) and property management software
Excellent communication and interpersonal skills with the ability to liaise effectively across all levels of staff
Demonstrated ability to handle guest complaints and resolve conflicts with professionalism and discretion
Sound understanding of health, safety, and hygiene regulations applicable to hospitality establishments
Ability to work flexible shifts, including evenings, nights, weekends, and public holidays as required
Strong organisational skills with the capacity to manage multiple priorities simultaneously
Experience in a 5-star or luxury hotel property
First Aid and CPR certification
Knowledge of emergency management and crisis response procedures
Experience with revenue management and occupancy optimisation strategies
Proficiency in multiple languages, particularly Hindi or other regional Indian languages
Previous experience in staff training, induction, and performance management
Familiarity with security systems and access control protocols
Additional Information

WHAT IS IN IT FOR YOU:

Duty Manager - Fairmont Agra