About this role
Elysium Noosa Resort - MGallery Collection
- Lead operational departments during your shift, working closely with Department Heads to ensure seamless service delivery across the resort.
- Champion a culture of genuine hospitality, delivering personalised, professional and memorable guest experiences.
- Act as the senior point of contact for guest enquiries, concerns and service recovery, resolving issues confidently and effectively.
- Lead by example, setting the standard for service excellence, professionalism and presentation.
- Inspire, coach and support team members to create a positive, engaged and high-performing workplace culture.
- Anticipate guest needs and identify opportunities to enhance the guest journey through thoughtful service and attention to detail.
- Drive commercial awareness by promoting resort facilities, services, experiences and special offers.
- Maintain accurate shift records and communicate operational matters effectively across departments.
- Ensure compliance with workplace health and safety, emergency procedures, company policies and operational standards.
- Act as a proud ambassador of both Elysium Noosa and Accor, embodying our values and delivering The Elysium Way in every interaction.
Qualifications
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Previous leadership experience within a hotel, resort or premium hospitality environment.
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Strong guest engagement and problem-solving skills.
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The ability to remain calm, decisive and professional under pressure.
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Excellent communication and interpersonal skills.
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A commitment to service excellence, team collaboration and operational standards.
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Flexibility to work a rotating roster, including evenings, weekends and public holidays.
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Salary: $80,000 plus superannuation
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Additional Information
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Hands-on experience across the full hotel finance function, from payroll and compliance to budgets and owner reporting
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Accor ALL Heartist benefits, including discounted room rates at Accor hotels worldwide
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Discounts on food and beverage at participating Accor hotels and restaurants
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Discounted rates for family and friends at Accor hotels