Duty Manager

Bolton White Group

Bolton White Group - We are a group of hospitality brands providing exceptional services across all our business units. Bolton White Group is well regarded for its focus on international best practices in all aspects of its business.

Bolton White Group is an independent, entrepreneurial-driven institution offering a complete range of hospitality services with a focus on providing a ‘home away from home’ experience to our clients. By choosing to join Bolton White Group, you have assumed your share of the responsibility for maintaining the high principles and standards to which we are dedicated.

We are recruiting to fill the position below:

Job Title: Duty Manager

Location: Abuja (FCT)

Employment Type: Full-time

Job Summary

• The Duty Manager is responsible for overseeing all hotel operations during the shift, ensuring seamless service delivery, guest satisfaction, and the safety and security of the property.
• As the senior manager on duty overnight, the role requires strong leadership, sound decision-making, and the ability to handle operational, financial, and guest-related matters independently.

Key Responsibilities

Night Operations Management:

• Supervise all hotel departments (Front Office, Housekeeping, Security, Engineering, Audit)
• Ensure smooth check-in and check-out processes, including late arrivals and early departures
• Monitor room status, occupancy levels, and special guest requests
• Maintain operational continuity and service standards

Guest Experience & Issue Resolution:

• Act as the primary point of contact for guest concerns and emergencies
• Handle complaints promptly and professionally to ensure guest satisfaction
• Manage VIP arrivals/departures and ensure personalized service delivery
• Maintain a visible presence in guest areas to enhance service experience

Financial & Night Audit Oversight:

• Supervise and verify audit processes, including daily revenue reconciliation
• Ensure accuracy of billing, postings, and financial reports
• Review and approve adjustments, rebates, and corrections
• Prepare and submit end-of-day reports for management review

Safety, Security & Risk Management:

• Oversee hotel security operations and ensure guest and staff safety
• Conduct routine inspections of the property during the shift
• Respond to emergencies (medical, fire, security incidents) in line with protocols
• Ensure compliance with health, safety, and regulatory standards

Team Leadership & Supervision:

• Lead and support shift staff across departments
• Allocate duties and ensure accountability and performance standards are met
• Provide guidance, coaching, and on-the-job support
• Ensure proper staff handover between shifts

Reporting & Communication:

• Prepare operational reports highlighting key incidents, occupancy, and performance
• Communicate relevant updates to management and department heads
• Maintain accurate records of guest issues, incidents, and actions taken

Facility & Asset Monitoring:

• Monitor the condition of hotel facilities and report maintenance issues
• Coordinate with Engineering for urgent repairs
• Ensure cleanliness and presentation standards are maintained overnight

Key Performance Indicators (KPIs):

• Guest satisfaction and issue resolution time

• Accuracy of night audit and financial reports

• Compliance with safety and security procedures

• Efficiency of overnight operations

• Staff performance and teamwork during shift

• Requirements & Qualifications

Education

• Diploma or Bachelor’s Degree in hospitality management, Business Administration, or related field

Experience

• 5–15 years of experience in hotel operations, preferably in Front Office or Duty Management
• Prior supervisory or duty manager experience is highly preferred
• Experience in audit processes is an advantage

Core Competencies:

• Strong leadership and decision-making skills
• Excellent problem-solving and conflict resolution ability
• Good financial and numerical skills (for audit and reporting)
• Strong communication and interpersonal skills
• Ability to work independently with minimal supervision
• Attention to detail and a high level of responsibility

Personal Attributes:

• Calm under pressure and highly dependable
• Professional and service-oriented mindset
• Alert, proactive, and detail-focused
• High integrity and accountability.

Application Closing Date

15th November, 2026.