Duty Manager

Duty Manager

Full-Time Permanent

Brands ADAGIO

Job Category Rooms

Location

Aparthotel Adagio Birmingham City Centre, Birmingham, United Kingdom

External Reference REF126161N

Region Europe and North Africa

Description

Main Responsibilities

• Customer Relations

• Develops close relationships with guests throughout their stay with the aim of gaining their loyalty.

• Anticipates guests' needs and takes them into consideration.

• Handles guest complaints if they have not been addressed by team members and provides a prompt resolution.

• Conveys the hotel's image and ethos effectively.

• Professional Techniques / Production

• Ensures that the hotel's pricing policy is correctly implemented (price value, start and end of price validity).

• Keeps the database up-to-date and accurate.

• Ensures guest documentation and information are readily available and current.

• Ensures that the directory and e-directory information is clear and up-to-date.

• Establishes rules and processes governing overbooking and room reallocation.

• Ensures internal audit procedures are correctly followed.

• Talent and Culture Responsibilities

• Establishes ongoing On-the-Job Training programmes to meet brand and service standards.

• Conducts induction programmes for new team members during their first week of employment, following guidelines.

• Ensures that all team members under your supervision perform their duties in line with brand and service standards, as outlined in procedure manuals.

• Communicates openly with team members, ensuring regular briefings are conducted and relevant information is shared.

• Builds a team culture based on trust and accountability, working towards shared hotel goals.

• Ensures staff presentation adheres to the Hotel Staff Handbook, with uniforms correctly worn and name badges displayed.

• Achieves effective communication through staff briefings, debriefings, regular departmental meetings, and active collaboration with other hotel departments.

• Ensures all staff under direct supervision are managed in line with the relevant employment legislation.

• Completes the employee departmental induction programme within four weeks.

• Commercial / Sales

• Trains the team to utilise effective sales techniques to meet SITC targets.

• Promotes the brand and Group's loyalty programme to guests.

• Management and Administration

• Ensures invoicing and cash handling procedures are adhered to.

• Updates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc.).

• Hygiene / Personal Safety / Environment

• Ensures compliance with hygiene, safety, and environmental regulations.

• Implements and enforces hotel security policies (e.g., fire safety procedures).

• Promotes and ensures adherence to the hotel's "Environment Charter" (e.g., energy saving, recycling, waste management).

• Ensures the security of people and property in the areas under your supervision.

Qualifications

• Previous supervisory or management experience required.

• Additional Information

Our commitment to Diversity & Inclusion:

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

• Discover a world where life pulses with passion

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with our each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

• JOIN US

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