Duty Baggage Services Supervisor (based in Crete)

International Airport of Heraklion, Crete S.A. is currently looking for a:

Duty Baggage Services Supervisor (based in Crete)

Responsibilities

• Supports the BHS operational readiness, activation and transition (ORAT), including commissioning, testing, readiness reviews, operational trials and go-live preparations.

• Validates baggage processes, system interfaces and operational procedures.

• Develops, tests and activates SOPs, contingency plans, and manual fallback procedures, coordinating recovery actions when required.

• Participates in risk assessments, safety and security reviews, ensuring that identified hazards are tracked and resolved.

• Supports baggage service standards, KPIs, reporting and escalation activities, in accordance with the Airport Emergency Plan and applicable procedures.

• Coordinates operational familiarization with airlines, ground handlers, security, and other airport stakeholders.

• Monitors and verifies BHS performance, baggage flows, and operational constraints.

• Ensures compliance with safety procedures within baggage handling areas.

• Coordinates the immediate operational response to faults, disruptions baggage delays, peak periods and irregular operations, balancing safety, service, and operational needs.

• Analyzes KPIs, identifies trends, supports occurrence investigations, and drives corrective and preventive actions for continuous improvement.

• Supports occurrence reporting, investigations, and corrective or preventive actions.

Requirements

• Technical diploma or equivalent qualification in engineering, aviation, logistics or a related discipline

• Relevant training or certification in airport operations, safety, incident management, aviation security or BHS systems is desirable

• Minimum 3 years of experience in a related field (e.g. airport operations, baggage handling, logistics)

• Experience in a shift-based operational environment

• Previous supervisory or team-lead experience is strongly preferred

• Experience in BHS commissioning, ORAT, integrated trials or airport opening is desirable

• Demonstrable experience coordinating incidents, service disruptions or contingency operations is required

• Excellent command of English both oral and written

• Knowledge of Greek language is strongly preferred

• Ability to interpret operational and technical information from systems such as BHS supervisory controls, BRS, EDS, SCADA, AODB, BMS or CMMS

• Competencies

• Strong operational leadership and decision-making

• Excellent communication, coordination and stakeholder management skills

• Strong problem-solving, organizational and analytical skills

• Proactive, resilient, and customer focused, with commitment to safety and continuous improvement