Duty Agent

Green Africa Duty Agent - Benin

Posted: Aug 3, 2026 Deadline: Not specified

Green Africa is a Lagos-based airline with a mission to be the quality airline that will better connect people and resources in Nigeria, and further, open up the West African seaboard.

Duty Agent - Benin Job Type Full Time Qualification BA/BSc/HND

Experience

• Location Edo

• City Benin

• Job Field Aviation / Aerospace, Customer Care, Success and Service

• Job role

• The Duty Agent is primarily responsible for managing check-in queue and ensuring customers get service promptly for all bookings & check-in related activities. This role reports to Duty Officer

• Answer inquiries regarding Green Africa Products

• Educate and enlighten customer on the new and existing products of the company

• Provide customers with travel suggestions and information sources and respond to enquiries

• Inform customers of essential travel information, such as travel times, operating terminal etc

• Fully trained on all aspects of Ticketing, fares, passenger services and Customer Relations

• Responsible for post-departure activities and front-line document

• Always seek to secure Customer Loyalty by providing exceptional service

• Resolution of Customer problems and ensuring that customers’ needs are met adequately

• Book reservations and issue tickets to customers if there is a requirement

• Plan route and compute ticket cost, using schedules and computer

• Make ticket booking, quote fare, and send to direct customers by email

• Prepare and forward daily sales report to the gLead at every close of shift

• Prepare customer invoices and accept payment

• Respond to enquiries

• Determines whether space is available on travel dates requested by customer

• Maintain accurate records and update PNR files

• Any other duties and functions assigned by the gLeads Airport Manager/ Duty Manager

• Must have skills

• Communication

• Analytical

• Problem solving

Qualifications

• Bachelor's degree in any related field
• Creative and proactive personality with “can do” approach
• Exceptional Communication and Interpersonal skills
• Time flexibility and ability to travel
• High- level numeracy skills
• Strong ability to pay attention to detail