About this role
Duty Agent - Ilorin
Green Africa is a Lagos-based airline with a mission to be the quality airline that will better connect people and resources in Nigeria, and further, open up the West African seaboard.
Duty Agent - Ilorin
- The Duty Agent is primarily responsible for managing check-in queue and ensuring customers get service promptly for all bookings & check-in related activities. This role reports to Duty Officer
- Answer inquiries regarding Green Africa Products
- Educate and enlighten customer on the new and existing products of the company
- Provide customers with travel suggestions and information sources and respond to enquiries
- Inform customers of essential travel information, such as travel times, operating terminal etc
- Fully trained on all aspects of Ticketing, fares, passenger services and Customer Relations
- Responsible for post-departure activities and front-line document
- Always seek to secure Customer Loyalty by providing exceptional service
- Resolution of Customer problems and ensuring that customers’ needs are met adequately
- Book reservations and issue tickets to customers if there is a requirement
- Plan route and compute ticket cost, using schedules and computer
- Make ticket booking, quote fare, and send to direct customers by email
- Prepare and forward daily sales report to the gLead at every close of shift
- Prepare customer invoices and accept payment
- Respond to enquiries
- Determines whether space is available on travel dates requested by customer
- Maintain accurate records and update PNR files
- Any other duties and functions assigned by the gLeads Airport Manager/ Duty Manager
Must have skills
- Communication
- Analytical
- Problem solving
Qualifications
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Bachelor's degree in any related field
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Creative and proactive personality with “can do” approach
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Exceptional Communication and Interpersonal skills
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Time flexibility and ability to travel
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High- level numeracy skills
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Strong ability to pay attention to detail
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Job Type Full Time
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Qualification BA/BSc/HND
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Experience
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Location Kwara
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City Ilorin
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Job Field Aviation / Aerospace , Customer Care, Success and Service