Dutch-Speaking Inbound Customer Service Agent (m/f/d) – Remote

Dutch-Speaking Inbound Customer Service Agent (m/f/d) – Remote

Fashion meets conversation. We're looking for Dutch-speaking talents in Morocco who love helping customers and creating great shopping experiences.

What we offer

• 100% remote – work from wherever you're most productive
• pay-per-ticket model – your earnings scale with your output
• fully remote training (5 days) before you go live
• personal onboarding and support from day one
• part of a growing international freelancer network
• long-term collaboration with real development opportunities

What you’ll do

You're the first point of contact for Dutch-speaking customers – handling their questions around orders, returns, products, and their overall shopping experience. In detail:

• Inbound calls and written customer communication (email/chat) in Dutch
• order management, returns processing, and general customer inquiries
• providing product information and shopping advice
• accurate documentation of each case in the CRM system
• close collaboration with your team and Team Lead

Requirements

• What you bring

• first experience in customer service – ideally in an e-commerce, fashion, or call center environment

• native-level Dutch (written and spoken) – this is a must

• good English skills for internal communication and training

• strong communication skills and genuine enthusiasm for customer contact

• self-motivation and discipline for independent remote work

• stable internet connection and a quiet workspace

• comfortable working with CRM tools and digital systems

• Key details

• Collaboration on a freelance basis (not an employment contract)

• All names are directed at all genders.