About this role
Job title: Dutch-Speaking Inbound Customer Service Agent (m/f/d) – Remote
Speaking dutch (netherlands) and english isn´t a big deal for you? We are currently seeking for a Customer Support (m/f/d) dutch in full remote. Take the time to apply for this job and join our Avedo contact center.
Your Benefits
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100% remote – work from wherever you're most productive
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pay-per-ticket model – your earnings scale with your output
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fully remote training (5 days) before you go live
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personal onboarding and support from day one
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part of a growing international freelancer network
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long-term collaboration with real development opportunities
What you’ll do
You're the first point of contact for Dutch-speaking customers – handling their questions around orders, returns, products, and their overall shopping experience. In detail:
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Inbound calls and written customer communication (email/chat) in Dutch
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order management, returns processing, and general customer inquiries
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providing product information and shopping advice
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accurate documentation of each case in the CRM system
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close collaboration with your team and Team Lead
Requirements
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What you bring
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first experience in customer service – ideally in an e-commerce, fashion, or contact center environment
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native-level Dutch (written and spoken) – this is a must
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good English skills for internal communication and training
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strong communication skills and genuine enthusiasm for customer contact
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self-motivation and discipline for independent remote work
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stable internet connection and a quiet workspace
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comfortable working with CRM tools and digital systems
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ideally previous experience in a call center environment
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Key details
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Collaboration on a freelance basis (not an employment contract)
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Have we piqued your interest? Then we should definitely get to know each other. With over 40 contact centers in Germany and around the world, we’re a strong partner for our customers. To make that happen, teamwork is our top priority. Together, we ensure that we’re not only successful but also create better customer experiences.
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All names are directed at all genders.