DTC Supervisor Distrib Center Ops (Flex shift)

Job title: DTC Supervisor Distrib Center Ops (Flex shift)

About the Role The Supervisor, Distribution Center Operations (DTC) leads a fast-paced, customer-centric eCommerce fulfillment environment. You will coordinate, direct, and supervise teams to deliver an exceptional direct-to-consumer experience, focusing on order fulfillment, speed to customer, accuracy, and service quality.

What You'll Do

• Supervise, coach, and develop team leads and associates supporting DTC order fulfillment operations.
• Coordinate and manage daily workflow to ensure timely processing of consumer orders, prioritizing speed, accuracy, and customer satisfaction.
• Leverage WMS, order management systems, and reporting tools to plan staffing, monitor order flow, and adjust priorities in real time based on demand.
• Ensure all customer orders are fulfilled accurately, packaged to brand standards, and shipped within service level expectations.
• Monitor and drive performance against key DTC metrics such as order cycle time, fulfillment accuracy, units per hour, and on-time shipment.
• Lead training and development initiatives to ensure teams are equipped to meet evolving eCommerce demands and deliver high-quality customer experience.
• Promote a culture of accountability, continuous improvement, and customer-first thinking across the operation.
• Ensure compliance with Mattel policies, procedures, and safety standards while maintaining a positive and inclusive work environment.
• Partner with P&C and leadership to address employee relations, engagement, and performance management.
• Collaborate cross-functionally with other teams to resolve order issues and improve the end-to-end consumer experience.
• Support peak planning and seasonal volume surges to ensure operational readiness.
• Lead or participate in special projects focused on process improvement, scalability, and DTC growth initiatives.
• Must have flexibility to work between 1st and 2nd shift.

What We're Looking For

• 3–5 years of leadership experience in a DTC, eCommerce environment.
• Experience with WMS.
• Experience in high-volume, fast-paced fulfillment operations preferred.
• Bilingual (English/Spanish) preferred.
• Strong ability to manage multiple priorities in a time-sensitive, customer-driven environment.
• Proven ability to collaborate across teams and functions.
• Strong communication skills (written and verbal).
• Ability to interpret data, analyze trends, and make operational decisions.
• Proficiency in reporting, metrics tracking, and performance management.
• Solid problem-solving and decision-making skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office; Order management systems a plus.

Nice to Have

• Bilingual (English/Spanish) preferred.

Compensation & Benefits

• Salary not disclosed in the posting. No explicit benefits listed.