About this role
Company Description
METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees.
Job Description
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Report to the Customer Experiance Manager and assist in stock ordering and maintaining optimum stock levels in the department.
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Lead the team of Store Associates in mass merchandising, shelf management, stock management, and department cleanliness.
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Assist the FM in achieving departmental sales targets.
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Ensure the department is properly organized and ready before store opening.
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Ensure product presentation according to the Planogram.
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Follow all applicable SOPs.
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Maintain discipline and wear proper professional attire.
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Track product expiry dates during and after stock deliveries in coordination with Store Associates.
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Ensure effective stock and shelf management.
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Provide optimum customer service.
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Maintain 100% cleanliness of the department and shelves.
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Ensure 10% new customer development annually.
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Ensure 100% product shelf viability and reduce departmental shrinkage to the desired level.
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Ensure 100% cleaning compliance and minimize product expiries.
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Train and coach team members by identifying and discussing their strengths and weaknesses to meet operational standards.
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Coach and train team members on existing and new concepts, technologies, and functionalities to support the achievement of team objectives, enhance technical skills, and promote a positive attitude and individual growth.
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Address customer complaints to understand customer needs and expectations and propose appropriate solutions.
Qualifications
- Graduation