DRU Manager

DRU Manager

Job Type Full Time Qualification BA/BSc/HND , Professional Certificate Experience 4 years Location Nairobi Job Field Finance / Accounting / Audit

Key Responsibilities

• Develop and implement effective debt recovery strategies to improve collection and recovery performance.

• Lead, supervise, and motivate the Debt Recovery Unit team to achieve set targets.

• Monitor the performance of delinquent and non-performing loan portfolios and ensure timely intervention.

• Develop and track recovery plans for overdue and non-performing accounts.

• Review recovery performance reports and provide regular updates to management.

• Identify trends and challenges affecting collections and recommend appropriate corrective actions.

• Ensure effective follow-up and management of outstanding customer accounts.

• Work closely with Credit, Risk, Legal, Branches, and other relevant teams to support recovery efforts.

• Ensure that all recovery activities comply with internal policies, procedures, and applicable regulatory requirements.

• Coach and develop team members to enhance productivity and recovery effectiveness.

• Escalate complex or high-value recovery cases appropriately and support resolution.

• Continuously review and improve recovery processes, systems, and approaches.

• Qualifications & Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, Law, or a related field.

• Professional qualifications in Credit Management, Banking, Finance, or a related discipline will be an added advantage.

• Minimum 4 years’ relevant experience in credit management, debt collection, recoveries, or a related function, with demonstrated supervisory or managerial experience.

• Strong understanding of loan recovery processes, collections, and portfolio management.

• Experience in the banking, microfinance, SACCO, fintech, or financial services sector will be an advantage.

• Demonstrated ability to lead teams and deliver against recovery targets.

• Strong analytical, negotiation, communication, and problem-solving skills.

• Good knowledge of relevant credit and debt recovery practices and regulatory requirements.

• High level of integrity, professionalism, and accountability.

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