About this role
Job title: Driver Trainer
About the Role The Driver Trainer is responsible for delivering client driver training across the company’s portfolio, including classroom theory and on-the-road practice. The role is based in Kenya and involves training customers, maintaining training records, evaluating driver performance, and supporting sales and aftersales activities to promote mobility solutions.
What You'll Do
- Train customers after vehicle purchase
- Demonstrate features of new models with regards to operation, advantages and benefits
- Maintain up-to-date driver training records including diary/calendar and attendance
- Evaluate drivers, provide reports and issue certificates upon successful training; circulate reports internally
- Conduct refresher courses for existing customers on correct operation and economical driving
- Attend company events and new vehicle launches as required
- Support sales staff in vehicle handovers to new clients
- Submit accurate daily/weekly training reports to your direct report
- Participate in promotional and customer training activities to market products and services
- Maintain regular contact with clients to promote retention and collect feedback on training effectiveness
- Assess driver competence and provide feedback
- Develop training materials
- Keep up-to-date knowledge on traffic and road safety regulations/legislation
- Support aftersales with driver performance improvement
- Any other duties assigned by management
What We're Looking For
- Valid and clean driving licence for Trucks and Buses (at least 5 years)
- Certificate or Diploma in Automotive/Mechanical Engineering or Transport & Logistics
- Train the Trainer Certification
- 5 years working experience in automotive industry
- Defensive driving instructor certification
- Proficient in Microsoft Office Applications / Computer literacy
- Vehicle knowledge (vehicle specifications and basic mechanical knowledge)
- Driving Skills
- Knowledge in professional standards
- Writing skills
- Presentation skills
- Safety and compliance knowledge
- Excellent customer service skills
- Excellent interpersonal skills
- Pleasant and outgoing personality
- Strong negotiating and influencing skills
- Excellent presentation skills and communication skills (written and spoken)
- A team player with a go-getter attitude
- Ability to work under pressure with minimal supervision
- Organizational skills