DPS Public Safety Dispatcher/Security Officer

DPS Public Safety Dispatcher/Security Officer

A Department of Public Safety Dispatcher/Security Officer is a non-sworn position within the agency. The primary position assists with routine and emergency calls to DPS for service, assistance, and guidance. Typical duties include handling police communications, answering emergency/non-emergency calls via two-way radio and telephones, calling for fire department/paramedic assistance and other law enforcement agencies for assistance, monitoring the police dispatch center traffic throughout assigned shifts, and contacting other campus areas such as Residence Life, Maintenance, Campus Recreation etc., for issues related to their divisions. Security responsibilities can include assisting with locking and unlocking doors, buildings, and other facilities when needed along with parking and traffic duties, working events and details, and related calls for service.

Job Duties

• Managing routine and emergency calls on the telephone and the two-way radio with the ability to multi-task as multiple calls can occur simultaneously.
• Communicate effectively with the public during routine and difficult situations.
• Alert officers and shift supervisors of all unusual situations or other situations as required.
• Must be able to utilize the phonetic alphabet, ten series and other radio codes to communicate with officers in the field.
• Complete daily dispatcher’s log of calls received and dispatches appropriate personnel to requested locations via RMS software.
• Professionally assist public at the front desk of dispatch center or the west gate.
• Strong attention to detail and the ability to recall details in emergency situations.
• Monitor University fire alarm system.
• Must be able to manage email communications as this is the primary form of communication on campus.
• Must be NCIC certified within six months of employment and maintain said certification throughout employment.
• Must be willing to learn law enforcement-related data systems, with preference given for RMS, LETS, and ALACOP.
• Must be willing to acquire useful skills for other campus law enforcement-related systems such as T2, PowerDMS, PowerDetails, Genetec camera systems, and fire alarm panel operations.
• Must keep all police matters strictly confidential.
• Assist the shift supervisor, as needed.
• Maintain liaison with university officials, community police, and fire departments to promote the safety and security of the University.
• Provide location directions to citizens as required.
• Monitor the National Weather Service radio for severe weather warnings and report threatening weather conditions, including assisting with emergency notifications as needed.
• Must be able to receive and understand instructions or orders from supervisors to carry out daily shift requirements.
• Review scheduled campus activities.
• Attending all training and maintaining continuing education credits as required.
• Provide patrol units with information regarding persons, vehicles, and property.
• Assist with traffic direction, jumping off cars and parking lot assignments.
• Assist with locking and unlocking doors on campus.
• Assist Public Safety staff with clerical duties as needed.
• Perform all other duties as assigned by the supervisor or the Chief.

Qualifications

• High school diploma or equivalent.

• Must be 21 years of age.

• Possess a current, Alabama valid driver’s license and have a satisfactory driving record.

• Proficient communication skills, both oral and written.

• Possess the ability to speak articulately to individuals and the ability to read and comprehend correspondence, manuals, journals, letters, memoranda, policies, directives, and signs.

• Possess the ability to hear verbal communication and radio/electronic and telephone messages/signals.

• Must have no felony convictions or convictions for crimes of moral turpitude.

• Possess the ability to learn radio codes and terminology to communicate clearly.

• Demonstrated ability to work independently and to maintain confidentiality where appropriate.

• Position involves extensive sitting and stooping.

• Position requires prolonged standing and walking for up to eight (8) hours or more each day or assigned shift.

• Position will require working various shifts and holidays as assigned.

• The position involves considerable overtime and shift work.

• We offer a complete benefits package to full-time employees including health care, dental, vision, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

• To learn more details, visit our benefits page.

• Employer: Samford University

• Address: 800 Lakeshore Drive, Birmingham, Alabama, 35229