About this role
Job title: DP Field Service Engineer
About the Role DP Field Service Engineer is responsible for providing technical support on operation, repair and maintenance of Domino Digital Inkjet Printing products at customer sites, with field-based responsibilities across North America. The role combines on-site visits with remote/telephone support to ensure equipment reliability and customer satisfaction.
What You'll Do
- Provide technical support on operation, repair and maintenance of Domino Digital Inkjet Printing products at customer sites via on-site visits
- Provide telephone/remote technical support for equipment at sites throughout North America
- Initiate proactive action on behalf of the customer, e.g. preventative maintenance
- Provide closed-loop feedback on all escalated actions
- Develop customer relationships that breed loyalty
- Actively promote the features and benefits of Domino products
- Engage other areas of the business when opportunities exist
What We're Looking For
- Bachelor’s degree preferred or at least 5 years of experience
- At least 3 years of experience troubleshooting and repairing complex electro-mechanical equipment (Inkjet experience a plus)
- Label industry experience a plus (HP, Durst, Omet, Screen, Xeikon, Canon, Kodak)
- Experience with frequent travel away from home; Monday-Friday required; proven “road warrior”
- Valid Driver’s License
- Excellent communication skills; ability to work with different levels of employees/customers
- Strong time management and ability to meet deadlines
- Proficiency with Microsoft Office (Excel, Word, PowerPoint)
- Strong analytical and problem-solving skills; ability to prioritize tasks and ask for help when necessary
Nice to Have
- Inkjet experience
- Label industry experience
- Prior field service experience
Compensation & Benefits
- Salary: $75,000 - $90,000 per year
- PPO and high-deductible health plans; HSA with employer contributions; FSA
- Dental and vision plans; company-paid life and AD&D; short-term and long-term disability; voluntary life and AD&D
- 401(k) with generous employer match; voluntary benefits (pet insurance, legal assistance)
- Paid parental leave and paid volunteer day; vacation, sick days, floating holidays, company holidays
- Summer Friday program (May-Oct) and occasional company closure between Christmas and New Year; hybrid or fully remote work schedules (may vary by position)