DoW SkillBridge - Process Documentation Analyst

Job title: DoW SkillBridge - Process Documentation Analyst

Industry Provider: Forward Edge AI

SkillBridge Provider: Vets2PM, LLC

Location: National Capital Region/Pentagon-area support Hybrid

Requirement: Must be active-duty U.S. Military Service Member who qualifies for participation in the DoW SkillBridge Program.

Position Summary:

Forward Edge-AI is seeking transitioning Service members to participate in the DoW SkillBridge Program as Process Documentation Analysts supporting a Department of the Air Force business operations and digital transformation program.

Participants will work directly with Government Action Officers, functional stakeholders, and Forward Edge-AI program leadership to understand and document how critical business processes are performed.

The role includes structured discovery sessions, process walkthroughs, current-state documentation, artifact development, and identification of gaps, risks, bottlenecks, undocumented dependencies, manual workarounds, and institutional-knowledge concerns.

This role allows transitioning Service members to apply military operational and staff experiences to federal consulting, program management, process improvement, and business transformation. s im

Key Responsibilities

• Conduct structured discovery sessions and process walkthroughs with assigned Government Action Officers and functional stakeholders.

• Review existing process documentation, policies, guidance, templates, systems, and reference materials.

• Capture how business processes operate from initiation through completion, including triggers, steps, responsible parties, decisions, approvals,

• hand-offs, systems, inputs, outputs, dependencies, and completion criteria.

• Develop draft SOPs and desktop procedures using established templates and documentation standards.

• Create current-state process maps, workflow diagrams, checklists, templates, quick-reference guides, responsibility

• matrices, and supporting materials.

• Identify missing or outdated documentation, differences between established procedures and actual execution, recurring rework, manual

• workarounds, and dependencies on individual personnel.

• Document potential operational, compliance, schedule, workforce, continuity, data, and execution risks for leadership review.

• Conduct artifact playback sessions with Action Officers, incorporate comments, maintain version control and artifact

• status, and track unresolved questions.

• Support organization of completed artifacts within designated repositories and participate in quality reviews to promote consistency across lines of effort.

Expected Work Products:

• WORK PRODUCT

• OBJECTIVE

• SOPs

• Establish repeatable end-to-end operating procedures

• Desktop Procedures

• Provide detailed instructions for specific activities

• Process Maps

• Visually document current-state workflows

• RACI Matrices

• Clarify roles, responsibilities, and handoffs

• Checklists & Templates

• Standardize recurring activities

• Risk & Gap Registers

• Identify weaknesses, dependencies, and potential process risks

• Decision / Escalation Maps

• Document decision points and appropriate authorities

• Quick-Reference Guides

• Make recurring processes easier to understand and execute

• Discovery Records

• Preserve information obtained during process walkthroughs

• Validation Records

• Document stakeholder review and validation

Required Qualifications:

• Current U.S. Armed Forces Service member eligible and approved, or able to obtain approval, for DoD SkillBridge participation.

• Experience in military operations, administration, program management, project management, headquarters staff, logistics, finance, IT, acquisition, personnel, or

• another structured functional environment.

• Strong written and verbal communication skills and the ability to organize complex explanations into logical processes.

• Strong attention to detail and the ability to ask effective follow-up questions and identify missing information.

• Ability to manage multiple assignments and deadlines.

• Proficiency with Microsoft Office applications.

• Ability to interact professionally with military, civilians, and contractor stakeholders.

Preferred Qualifications:

• Previous experience as a military Action Officer, staff officer/NCO, program/project manager, operations specialist, executive support

• professional, or process owner.

• Experience supporting DoD headquarters or senior-level organizations.

• Experience developing SOPs, continuity books, operating instructions, checklists, policy/procedure documentation, or training materials.

• Familiarity with process mapping, Lean Six Sigma, continuous process improvement, project management, or knowledge management.

• Experience with Microsoft Visio, SharePoint, Teams, Power BI, or Power Automate.

• PMP, CAPM, Lean Six Sigma, Scrum, or related training/certification.

Vets2PM Provides:

• Mentorship and guidance via weekly SkillBridge Intern Zoom Meetings.

• PM Fundamentals course, Resume writing, LinkedIn optimization, and interview skills course.

• Other free resources, including an electronic copy of 'How to Speak Civilian Fluently'.

Other:

• Not all internships include certification training by Vets2PM, as many host companies include their own internship-focused training instead. If selected for an internship with Vets2PM please read your approval email, letter, and training plan to be sure you understand what is included in your internship.