About this role
Donor Center Technician 2 North Charleston, South Carolina North Charleston Donor Center Category: Donor Center Job ID: 8643 Full Time Posted Date: September 3rd 2026
Description
Job Summary
This role is responsible for determining donor eligibility, plasma collection, and product processing while maintaining compliance.
This is What You’ll Do
- Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.
- Deliver high-quality customer service and maintain a positive donor experience while safeguarding donor confidentiality.
- Assess donor eligibility, including vitals evaluation, Microhematocrit and Total Protein testing, and registration, in accordance with SOPs.
- Monitor donor conditions throughout donation to ensure safety, comfort, and product quality.
- Set up and operate plasmapheresis equipment, troubleshoot alarms, respond to adverse events, and disconnect donors after procedures.
- Collect, process, and store plasma products and samples in compliance with SOPs and federal transportation regulations, including freezer/refrigerator monitoring and variance reporting.
- Maintain donor center equipment through routine and periodic QC checks and manufacturer-recommended procedures.
- Maintain cleanliness of work areas, manage supplies, and ensure safe biohazard disposal.
- Provide accurate and complete recordkeeping in compliance with SOPs and company policy.
- Mentor and train staff as a Designated Trainer; partner with Quality Assurance on floor performance, Corrective and Preventive Action (CAPA) implementation, and continuous improvement initiatives.
- Perform inventory-related tasks, including First-In-First-Out procedures, to ensure product quality and availability.
- Perform other duties as assigned.
This is What it Takes
Minimum Requirements
- High school diploma or equivalent (GED).
- Three (3) months’ experience in clerical or customer service position preferred.
Required Certifications, Licenses, and Registrations
- Specific certification or licensing based on State requirements.
Knowledge, Skills, and Abilities
- Basic computer knowledge and skills.
- Ability to speak, read, write (legibly and accurately), and understand English.
- Bilingual in Spanish preferred (location specific).
- Strong customer service, organizational, and communication skills.
- Ability to read, follow, and interpret regulations, instructions, and manuals.
- Ability to understand verbal instructions.
- Ability to read numbers on screening equipment and perform basic mathematical calculations.
Physical Requirements
- Ability to utilize all required and appropriate PPE (Personal Protective Equipment).
- Ability to sit or stand for extended periods.
- Ability to tug, lift, and pull up to 35 pounds.
- Ability to bend, stoop, or kneel.
- Occupational exposure to blood borne pathogens.
- Ability to view video display terminal less than 18” away from face for extended periods of time.
- Ability to enter an environment with a temperature of -40C or colder according to Standard Operating Procedures.
- Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
- Ability to use assistive devices if needed for mobility or communication.
- Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.
- Ability to use a computer and other office equipment.
- Ability to communicate effectively, both verbally and in writing.
- Ability to focus and concentrate on tasks for extended periods.
- Ability to navigate the office environment safely, including stairs and elevators (if applicable).
Benefits
- Formal training
- Outstanding plans for medical, dental, and vision insurance
- Health savings account (HSA)
- Flexible spending account (FSA)
- Tuition Reimbursement
- Employee assistance program (EAP)
- Wellness program
- 401k retirement plan
- Paid time off
- Company paid holidays
- Personal time