About this role
Donor Center Technician 1
Philadelphia Donor Center
Category: Donor Center
Job ID: 8690
widget: Full Time
Posted Date: September 4th 2026
Description
Job Summary
This role is responsible for determining donor eligibility, plasma collection, and product processing while maintaining compliance.
This is What You’ll Do
- Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to maintain production standards and facility compliance.
- Maintain high levels of customer service, donor confidentiality, and positive donor experience.
- Monitor donor conditions and perform eligibility assessments, including vitals, microhematocrit, total protein testing, and donor registration, to ensure safety and product quality.
- Set up, prepare, and operate automated plasmapheresis equipment; respond to alarms, troubleshoot alerts, and disconnect donors upon procedure completion.
- Perform plasma collection and processing, including sterile products and sample handling, freezer organization, and preparation of shipments in compliance with SOPs and transportation regulations.
- Monitor freezer and refrigerator temperatures, report malfunctions, and document variances as required.
- Maintain cleanliness of the donor center and work areas, ensuring professional appearance, proper stocking, and safe disposal of biohazardous waste and spills.
- Maintain and perform quality control on donor center equipment according to SOPs and manufacturer instructions.
- Maintain complete and accurate recordkeeping in compliance with company SOPs.
- Provide oversight of product safety and quality by maintaining proper collection ratios, monitoring donor safety, and responding to adverse donor events.
- Troubleshoot machine issues and perform routine quality control checks on equipment.
- Perform other duties as assigned.
This is What it Takes
Minimum Requirements
- High school diploma or equivalent (GED).
- Three (3) months’ experience in clerical or customer service position preferred.
Required Certifications, Licenses, and Registrations
- Specific certification or licensing based on State requirements.
Knowledge, Skills, and Abilities
- Basic computer knowledge and skills.
- Ability to speak, read, write (legibly and accurately), and understand English.
- Bilingual in Spanish preferred (location specific).
- Strong customer service, organizational, and communication skills.
- Ability to read, follow, and interpret regulations, instructions, and manuals.
- Ability to understand verbal instructions.
- Ability to read numbers on screening equipment and perform basic mathematical calculations.
Physical Requirements
- Ability to utilize all required and appropriate PPE (Personal Protective Equipment).
- Ability to sit or stand for extended periods.
- Ability to tug, lift, and pull up to thirty-five (35) pounds.
- Ability to bend, stoop, or kneel.
- Occupational exposure to blood-borne pathogens.
- Ability to view video display terminal less than 18” away from face for extended periods of time.
- Ability to enter an environment with a temperature of -40C or colder according to Standard Operating Procedures.
- Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
- Ability to use assistive devices if needed for mobility or communication.
- Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.
- Ability to use a computer and other office equipment.
- Ability to communicate effectively, both verbally and in writing.
- Ability to focus and concentrate on tasks for extended periods.
- Ability to navigate the office environment safely, including stairs and elevators (if applicable).
- Ability to travel up to 20% via airplane and vehicle (if applicable).
Do Satisfying Work. Earn Real Rewards and Benefits
We’re widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.
- Formal training
- Outstanding plans for medical, dental, and vision insurance
- Health savings account (HSA)
- Flexible spending account (FSA)
- Tuition Reimbursement
- Employee assistance program (EAP)
- Wellness program
- 401k retirement plan
- Paid time off
- Company paid holidays
- Personal time
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