About this role

Donor Care Officer

The successful candidate will play an important role in maintaining strong relationships with donors, ensuring consistent communication, sharing programme updates, and documenting the organizations achievements and impact.

Qualifications and Requirements

Diploma in Communication and Media, Mass Communication, Public Relations, Journalism, or a related field.
At least two years of relevant experience in communications, public relations, stakeholder engagement, or a related role will be an added advantage.
Candidates with excellent communication skills and demonstrated potential are encouraged to apply.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
Strong report writing, email writing, and professional correspondence skills.

Personal Attributes

Excellent interpersonal and relationship-building skills.
Confident, articulate, and professional when engaging with donors and stakeholders.
Strong organizational and time management skills.
High levels of integrity, discretion, and confidentiality.
Attention to detail and accuracy.
Proactive, creative, and solution-oriented.
Ability to work independently and collaboratively with different teams.
Strong follow-up skills and ability to meet deadlines.
Passion for communication, networking, and relationship management.
Sensitivity when communicating about beneficiaries and community programmes.

Key Responsibilities and Duties

Establish, develop, and maintain positive working relationships with existing and prospective donors and development partners.
Serve as the main contact person for donor enquiries, communication, and follow-ups.
Prepare and manage professional donor correspondence, including emails, letters, appreciation messages, and regular programme updates.
Coordinate donor meetings, visits, appreciation events, and other stakeholder engagement activities.
Support the preparation of donor reports, programme updates, and organizational briefs by gathering relevant information from programme teams.
Identify, document, and develop beneficiary stories and programme success stories that demonstrate the organization's impact.
Maintain an up-to-date donor database and records of donor correspondence and engagement activities.
Support the development of communication materials, including newsletters, brochures, presentations, and social media content.
Ensure timely follow-up on donor requests, feedback, and stakeholder engagements while upholding the organization's communication standards, confidentiality requirements, and safeguarding principles.

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Donor Care Officer