About this role

Domestic Switching Specialist

Job Objective (s)

Terminal Operations and Switching is responsible for monitoring, supporting, and maintaining payment terminal operations and transaction switching services.
The role ensures high system availability, timely incident resolution, accurate transaction processing, and compliance with operational procedures and service level agreements (SLAs).
The analyst works closely with internal teams, banks, merchants, vendors, and other stakeholders to ensure seamless payment processing.

Duties & Responsibilities

Technical Integration & Onboarding:

Lead technical integration and onboarding of clients and financial institutions onto UP Exchange platforms.
Provide technical guidance and ensure successful transition to production.

API & Transaction Support:

Configure, test, and troubleshoot APIs and payment integrations.
Monitor and investigate failed, pending, reversed, and unsuccessful transactions.

Database & Application Support:

Use SQL/PostgreSQL to analyse transaction data and resolve discrepancies.
Troubleshoot applications and infrastructure using logs, Linux tools, Docker, Nginx, and related technologies.

Incident & Problem Management:

Take ownership of complex technical incidents and coordinate resolution within agreed SLAs.
Conduct root-cause analysis and recommend permanent solutions for recurring issues.

Testing & Deployment:

Conduct UAT, integration, regression, and technical testing for new services and APIs.
Support production deployments, configuration changes, and post-deployment verification.

Stakeholder Management:

Act as a technical point of contact for clients, financial institutions, vendors, and internal teams.
Coordinate with Development, Infrastructure, Product, and Operations teams to resolve issues.

Service Improvement:

Identify opportunities to improve system reliability, performance, and operational efficiency.
Develop and maintain technical documentation, SOPs, and troubleshooting guides.

Team Support & Mentoring:

Provide technical guidance and support to junior analysts.
Review escalated issues and promote adherence to technical and operational standards.

BSc Degree in Computer Science, Information Technology, Computer Engineering, Engineering, or a related field.

Minimum of 5 years' experience in technical support, payment technology, digital banking, application support, or a related technology environment.
Hands-on experience supporting APIs, payment integrations, databases, and Linux-based applications.
Experience troubleshooting production applications and resolving complex technical incidents.

Others:

Strong knowledge of REST APIs, JSON, HTTP/HTTPS, authentication mechanisms, and API testing tools such as Postman.
Proficiency in SQL/PostgreSQL and experience analysing transaction data.
Good understanding of Linux environments, system services, networking concepts, ports, and application logs.
Working knowledge of Docker, Nginx, SSH/PuTTY, and application deployment processes.
Strong understanding of payment transaction flows and digital payment environments.
Strong analytical, troubleshooting, and root-cause analysis skills.
Excellent communication and stakeholder management skills.
Ability to work effectively under pressure and manage multiple technical incidents simultaneously.
Strong documentation, reporting, and problem-solving skills.
Ability to mentor junior team members and provide technical guidance.
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Domestic Switching Specialist