Documentation and Training Specialist

Gainwell

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Documentation and Training specialist will partner with another Specialist to lead and support learning events, conduct research, produce resources and guidance, and facilitate ongoing knowledge base development and engagement.

Your role in our mission

• Creates and distributes Provider Updates, FAQs, and other program communications to keep stakeholders informed of policy, benefits, services, and process changes.
• Develops, coordinates, and delivers training materials and sessions for operations, call center staff, providers, and Rhode Island EOHHS stakeholders, both virtually and in person.
• Maintains and updates training materials, including user manuals, desk-level procedures, eLearning modules, PowerPoint presentations, and internal and external reference documents.
• Collaborates with internal departments, state representatives, product owners, business analysts, and subject matter experts to identify training needs, develop role-specific materials, and coordinate training events.
• Provides training status reports to leadership and supports call center operations during biweekly team meetings and emergency situations.

What we're looking for

• Self-motivated with excellent time management and organizational skills, with the ability to work independently and collaboratively.
• Ability to prioritize multiple tasks, meet aggressive deadlines, and manage competing demands effectively.
• Strong teaching, facilitation, and presentation skills, with the ability to define training objectives and present information to management and customers.
• Ability to apply previously acquired knowledge and skills to new situations and challenges.
• Proficiency in Microsoft Office Suite and PC applications, with knowledge of training methodologies preferred.

What you should expect in this role

• College Graduate: Healthcare or insurance experience helpful. Demonstrates strong oral and written communication skills.
• Hybrid – In office during training
• Work from Home; reliable high-speed internet connectivity is required
• Dedicated workspace necessary

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.