Document Specialist

Job title: Document Specialist

About the Role The Document Specialist will execute document processing and billing operations for air/ocean freight in both import and export traffics. The role focuses on high-accuracy processing, invoicing, and collaboration with Customer Service to ensure operational excellence across shipments.

What You'll Do

• Process shipments with high accuracy using proprietary forwarding applications and billing systems to maintain operational excellence and productivity.
• Prepare and issue invoices to customers and/or overseas business units, and attach all required backup documentation.
• Retrieve rates from C1 and other systems needed to invoice; cost files accurately.
• Send invoices and all backup documentation per customer requirements.
• Communicate with the Customer Service group for requirements and/or exceptions in freight instructions/documents.
• Resolve rate discrepancies by working with business units to update rates in the system.
• Support other billing departments as needed.
• Understand and utilize internal billing reporting systems to identify priority bill-to shipments.
• Distribute documents and make copies per shipper's, JAS's and/or destination country requirements.
• Get approval for all credit notes and/or invoice reversals before issuance.
• Ensure the highest level of data quality by processing shipments accurately.
• Undertake special projects as assigned and perform other duties as directed by Supervisor or Manager.

What We're Looking For

• Excellent communication skills; ability to work well as part of a team and in a fast-paced environment.
• Strong interpersonal skills to interact with clients and vendors; good judgment and decision-making.
• Organized with a high level of attention to detail; analytical and strong problem-solving skills.
• Ability to work in a diverse environment and culture.
• Minimum fluent in spoken and written English; second language a plus.
• Education and Experience: Student or Bachelor degree in Administration or Transport specialist; intermediate level of knowledge in Microsoft Excel; working knowledge of standard administrative and operations practices; 1 year of experience in the same position.

Nice to Have

• Bachelor's degree in Administration or Transport field.
• Intermediate knowledge of Microsoft Excel.
• 1 year of experience in a similar Document Specialist/Billing role.
• Experience in logistics or supply chain environments.

Compensation & Benefits

• Not disclosed in the posting.