About this role
DRO Health – Doctor-Patient Liaison Officer
Location: Remote Experience: 3+ years Employment type: Full-time Department: Operations Reports to: COO
Key Responsibilities
- Monitoring bookings from patients
- Confirming and reminding doctors about appointments
- Ensuring doctors start appointments on time
- Helping patients with any issues related to joining and completing an appointment
- Quickly and efficiently reschedule appointments as needed, ensuring minimal disruption to both the patient and doctor’s schedule
- Respond to patient inquiries across multiple communication channels (phone, email, Crisp, etc.) in a timely and professional manner, addressing their needs or concerns effectively
- Managing doctor’s schedules
- Generate and present monthly reports on appointment bookings, doctor schedules, patient feedback, and overall operational efficiency
- Innovating in the role to optimise the experience and ensure an efficient process for the patients and doctors
Qualifications
- Bachelor’s degree in healthcare administration, business management, or related field is preferred
- At least 3 years of experience in a customer-facing role, preferably in a medical or healthcare environment
- Experience using CRMs, appointment scheduling tools, and/or telemedicine platforms is an advantage
- Strong attention to detail and organisational skills
- Strong analytical and problem-solving skills
- Excellent time management, communication and teamwork skills
- Ability to learn quickly and adapt to new technologies
- Certification in healthcare administration or medical office management is a plus
Salary
Highly competitive and based on experience and skills.
Benefits
- 50% off all DRO Health services for family and friends